Frustrated with poor service

15.06 - 22.06 - Antalya (Kemer). The problems started at the airport. Flight delayed by 7 hours. A third of passengers flew with children of different ages (from babies). At the same time, there is no information from the tour operator about the flight delay. They took me on the plane, and after 20 minutes. waiting, transported again to the airport for further waiting. After calling the Pegas Touristik customer support service (there is an audio recording), the situation did not change, as the operator began to switch arrows to the air carrier and travel agency where they bought the ticket. It is clear that the tour operator himself did not personally delay the flight, but in this situation, Pegasus showed what a client means to them. Representatives of Pegas Touristik simply disappeared at a difficult moment. As a result, check-in was delayed by 9 hours: 7 hours at the airport and 2 hours waiting for a transfer from the airport to the hotel. On the vacation itself, after a miscalculation of an excursion to the old city (350 USD), the desire to communicate with the representatives of Pegasus completely disappeared. . Since an individual transfer from the hotel "KIMEROS PARK HOLIDAY VILLAGE" to the old town cost 60 USD. e. (there and back with a 2-hour walk). You can list the mistakes of Pegas Tourist for a long time. They also didn’t think of simply warning or posting information on the information board in the hotel about the flight delay from Turkey. I had to call Ukraine to find out the exact time of departure. Don't repeat our mistakes! Do not mess with Pegas Touristik! On vacation you are on your own!

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