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Travel agency review TPG Туроператор (Kyiv)

Horror !!!

Author:
Date of purchase: 29 august 2019
Written: 21 september 2019
1.0
Travel agency: TPG Туроператор (Kyiv)
Service type: пакетный тур, отель, авиаперелёт

Horror !!! Not rest, but torment, sheer lies People bypass TPG and meeting point on the tenth road !!! A complete scam!!! My husband and I went to Turkey more than once, but since we were divorced this time, this has not happened yet. We bought 4 according to Fortune, and they brought us to the Aura Resort hotel, not even 3, but 2 stars !!! Around dirt, unsanitary conditions, flies, mold, fungus, everything is sticky, there is nothing to eat, the same thing, in a word HORROR!!! For 2 whole days we tried to be moved to the best hotel, but it feels like they just mocked us, the guide Islam Kushaliev said with a sneer that he had nothing to do with it, that all the questions were not for him, but for the company from which we bought the tour .voucher. We called and wrote to the TPG hotline and no one helped us there. We were simply DIRTED like L .....

TR29089109 voucher number




Comments (2) leave a comment
аватар qualityTPG
qualityTPG

Dear Irina, good afternoon!
You ordered and paid for the tour under the special offer "Fortuna 4*". The essence of this proposal is that tourists are provided with hotel services at a special price in one of the hotels in Turkey with the corresponding 4 * category. You stayed at the Aura Resort, 4 * fully corresponds to the application. There are no violations on the part of the operator.

Mon, 23 Sep 2019, 06:27
аватар qualityTPG
qualityTPG

Dear Irina, good afternoon!
You ordered and paid for the tour under the special offer "Fortuna 4 *". The essence of this proposal is that tourists are provided with hotel services at a special price in one of the hotels in Turkey with the corresponding 4 * category. You stayed at the Aura Resort, 4 * fully corresponds to the application. There are no violations on the part of the operator.

Mon, 23 Sep 2019, 09:27
аватар