Travel agency review TPG Туроператор (Kyiv)

Very bad

Author:
Date of purchase: 20 february 2019
Written: 13 june 2019
1.0
Travel agency: TPG Туроператор (Kyiv)
Service type: пакетный тур

Long live TPG!!! But not for long and ..... I fully paid for a ticket for two for August on early booking to Turkey (Ichmeler) with a flight from Lviv and a transfer from Ivano-Frankivsk-Lviv back in February 2019. In March, TPG said that the plane according to the conditions specified in the contract does not fly for days. We re-signed the contract for other dates with a surcharge. In May, TPG said that the plane did not fly again on the days specified in the contract. We re-signed the contract for other dates already without additional payment. In June, TPG said that the plane from Lviv to Dalaman did not fly at all. They offered a tour with departure and arrival from Kyiv. For compensation offered 350 UAH. for a one way ticket. The option is obviously unacceptable. The cost of the cheapest coupe Ivano-Frankivsk-Kyiv is 650 UAH. Kyiv-Borispol - another 80 UAH. 12 hours on the train and 6 hours in Kyiv you have to eat something. This is at least another 300 UAH. Total 1000 UAH. Plus 12 hours on the train. And the icing on the cake - TPG can only give back MY money after two weeks!!! In total, TPG took an interest-free loan from me for 1200 euros for 4 months. Who wants to have a normal rest for their money - do not mess with TPG. This is not to swear.




Comments (2) leave a comment
аватар qualityTPG
qualityTPG

Good afternoon!
For this situation:
In connection with the optimization of the flight program, we are forced to transfer you for departure and return from the city of Kyiv.
As compensation, we are ready to refund you the money spent on the road in the amount of 350 UAH/ticket.
Your agent has registered that these options do not suit you and sent a request for cancellation.
The booking has been canceled and the money has been returned to your agent.
We apologize for the inconvenience caused!

Fri, 14 Jun 2019, 08:42
аватар qualityTPG
qualityTPG

Good afternoon!
For this situation:
In connection with the optimization of the flight program, we are forced to transfer you for departure and return from the city of Kyiv.
As compensation, we are ready to refund you the money spent on the road in the amount of 350 UAH/ticket.
Your agent has registered that these options do not suit you and sent a request for cancellation.
The booking has been canceled and the money has been returned to your agent.
We apologize for the inconvenience caused!

Fri, 14 Jun 2019, 11:42
аватар