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Author:
Date of purchase: 18 july 2019 Written: 01 august 2019 |
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Travel agency: TPG Туроператор (Kyiv) Service type: пакетный тур |
Thank you TPG for ruining my vacation!!!
We bought a tour to Alanya, received documents. TR 21079163. Upon arrival in Turkey, they changed the hotel and the city, without warning! They brought us to the village of Beldibi, to a terrible hotel! These were clearly not the conditions for which we paid! So we were also robbed in that hotel (by one of the staff)!
We demanded to be moved, but the guides said that we need to pay an additional $125 for the transfer, which should be provided free of charge!
The next day we were moved to another hotel, which was located next to the previous one and did not differ in conditions! The food was terrible! Therefore, we were forced to buy food in a nearby hotel, so as not to die of hunger!
They kicked us hard!
Be careful and think 100 times before flying through TPG!!!
I sympathize with that so flew in.
We had a similar situation, but the result is the opposite of yours.
Сочувствую, что так влетели.
У нас была аналогичная ситуация, но результат противоположный Вашему.
Good afternoon! Please write a formal complaint and forward it to your agent. We will definitely find out all the questions and provide you with an official answer.
Добрый день! Просьба написать официальную претензию и передать Вашему агенту. Мы обязательно выясним все вопросы и предоставим Вам официальный ответ.
Already written!
Уже написали!
Good afternoon! Please write a formal complaint and forward it to your agent. We will definitely find out all the questions and provide you with an official answer.
Добрый день! Просьба написать официальную претензию и передать Вашему агенту. Мы обязательно выясним все вопросы и предоставим Вам официальный ответ.
Already written!
Уже написали!