|
Author:
Date of purchase: 24 august 2018 Written: 29 october 2018 |
|
Travel agency: TPG Туроператор (Kyiv) Service type: пакетный тур |
TPG is the worst tour operator ever!!! If you want to spoil your vacation, then you are right for them. We bought a tour to Turkey in Icmeler from this miracle company. And very sorry. We were settled in the wrong hotel that we chose, and instead of 4 * in 3 *. They refused to resolve the issue. They say, rejoice that even so.
The guide in Turkey explained this by saying that the confirmation was sent simply so as not to lose tourists, i.e. this is not the fault of the hotel, but simply a deliberate lie of the tour operator. Voucher number TR27088087. Think very, very well before you buy a tour from these scammers. The transfer was very long, after arrival we could not leave, as already the first tourists realized that they were being accommodated in the wrong hotel or not being accommodated at all (I didn’t figure it out for sure, but people swore for a long time, we just waited for 2 hours near the airport). (Although, if you don’t look at the fact that it’s a long time ahead, then flights and transfers back, everything is fine, at least they managed to do something). Further along the road, it began to turn out that only a few were going to their chosen hotels. At least 70% of them settled in the wrong hotels, below * (August 2018). They simply did not react to all the indignations, they froze, did not pick up the phone and did not answer in social networks. When I called the hotline, there was no response. Sent to apply to the travel agency, where they bought a ticket. The girls were constantly trying to get something from the tour operator, but the only answer was "working" .... already before leaving, they sent a refusal to relocate, although then it was already all the same ..... And everything would be fine if it was units ...... the worst thing is that it is very massive .... We met many people in the same situation, and at the time when we were already leaving, no one had solved the issue .... ((((
I wrote an official complaint to the tour operator, but naturally, I was refused, in their understanding, they did everything in full .... One shouldn't expect anything else from such "professionals". Guys who have encountered this and there are options for how to influence this situation, write, I will gladly take part viktoria88888@bigmir.net (so that at least other tourists do not get like this). It's a shame that we are being fooled for our own money (damn, for some reason I did not buy fortune, which is cheaper). It seems that they came to a cafe and ordered meat, and they brought you a herring, also rotten, and said that it is better, eat it.
Dear viktoria88887!
Please note that in the high season in hotels in Turkey may resell (overbooking), which does not depend on the operator or the agency, unfortunately. According to the agency agreement:
2.3. In case of impossibility to accommodate tourists in pre-booked hotels, other accommodation facilities, the Tour Operator has the right to accommodate tourists in hotels of the same category. You have stayed at the Mar-Bas Hotel 4 * https://www.tpg.ua/ua/country/hotel/8335698133/
Yes, the proposed alternative hotel was fully in line with the pre-booked hotel in terms of cost of accommodation and level of service. It is also worth noting that unlike the pre-booked Club Munamar Beach Resort, which is located on the second line from the sea, the Mar-Bas Hotel to the sea and has its own beach, which is an indisputable advantage for a beach holiday.
Шановна viktoria88887!
Звертаємо Вашу увагу, що у високий сезон в готелях Туреччини можливі перепродажі (овербукінг) що не залежить ні від оператора, ні від агентства, на жаль. Відповідно до агентського договору:
2.3.У разі неможливості розміщення туристів у попередньо заброньованих готелях, інших об'єктах розміщення, Туроператор має право розмістити туристів у готелі тієї ж категорії. Ви проживали у готелі Mar-Bas Hotel 4* https://www.tpg.ua/ua/country/hotel/8335698133/
Так, запропонований альтернативний готель повністю відповідав попередньо заброньованому готелі за вартістю проживання та рівнем обслуговування. Також варто зазначити, що на відміну від попередньо заброньованого готелю Club Munamar Beach Resort, що знаходиться в другій лінії від моря, готель Mar-Bas Hotel до моря та має свій пляж, що є безперечним перевагою для морського відпочинку.
qualityTPG, enough to lie !! We replaced our hotel, not something of a different star, but even in another region !! instead of a hotel by the sea, you sent us to a hotel that still had to go, and even past the dump of a neighboring hotel! Instead of mountains and greenery, we were brought to the steppe with a dirty beach! In addition, there was no paid transfer from the hotel to your office !! The guide never appeared, Is this an equivalent replacement ?! For the rest of my life, I wish you and your children to receive the same services and services, and the same lies that you give to other people. Burn in hell.
qualityTPG, досить брехати!! Нам замінили наш готель, не те що іншої зірковості, а навіть в іншому регіоні!! замість готелю на березі моря ви нас відправили в готель до якого ще треба було йти, та ще й повз смітник сусіднього готелю! Замість гір та зелені, нас привезли в степ з брудним пляжем! Крім того, трансферу з готелю вашою конторою не було, за який заплачено!! ГІд так ні разу і не з'явився, Це рівноцінна заміна?! До кінця життя бажаю вам і вашим дітям отримувати такіж послуги і сервіс, і таку ж брехню що ви надаєте іншим людям. Горіть в пеклі.
I already read this answer and wrote to you what I think about this ... Firstly, it is 3 *, secondly, I was in this and that hotel ... and the level is different ... thirdly, the purposeful lie of the tour operator , in the hotel that we booked, the reservation didn’t even arrive .. and just as an interesting fact in the Munomar club in this whole situation you continued to sell vouchers, I checked your website ... also TPG representatives comment, for example, why tourists who booked the Luna 5 * hotel in Marmaris, and they were settled in the Munomar club ... or did Munamar become 5 * for them, how did Marbas become 4 * by some miracle ???
Это ответ я уже читала и писала Вам, что думаю по этому поводу...Во-первых это 3*, во-вторых я была и в том и втом отеле...и уровень отличаеться...в-третьих целенаправленая ложь туроператора, в тот отель который мы бронировали, бронь то даже и не поступала.. и так же интересный факт в клуб муномар при этой всей ситуации Вы продолжали продавать путевки, сайт я Ваш проверяла... так же преставители ТПГ прокоментируйте, например, почему туристов которые заказывали отель Луна 5* в Мармарисе, а их поселили в клуб муномар...или у Вас для них Мунамар стал 5*, как у нас Марбас каким-то чудом стал 4*???
You also write about the beach, both hotels had their own, but at Munumara Club it is decent, and in Marbas sunbeds that crumble, umbrellas too ... the sunbeds are hardly on top of each other and you are on the beach like in a crowded minibus ... The advantage is just super...I would rather walk for 2 minutes and relax on the beach in a better way
Так же Вы пишете о пляже, свой был у обеих отелей, но у Клуб Мунумара он приличный, а в Марбасе лежаки которые розсыпаються, зонты тоже...лежаки стоят чутли не друг на друге и ты на пляже как в забитой маршрутке... Преимущество просто супер...Я бы лучше прошлась 2 минуты и отдыхала на пляже по-лучше
qualityTPG, enough to lie !! We replaced our hotel, not another star, but even in another region !! instead of a hotel by the sea, you sent us to a hotel that still had to go, and even past the dump of a neighboring hotel! Instead of mountains and greenery, we were brought to the steppe with a dirty beach! In addition, there was no paid transfer from the hotel to your office !! The guide never appeared, Is this an equivalent replacement ?! For the rest of my life, I wish you and your children the same services and the same lies that you give to other people. Burn in hell.
qualityTPG, досить брехати!! Нам замінили нашу готель, не те що іншу зірковість, а навіть в іншому регіоні!! замість готелю на березі моря ви нас відправили в готель до якого ще треба було йти, та ще й повз смітник сусіднього готелю! Замість гір та зелені, нас привезли у степ із грязним пляжем! Крім того, трансферу з готелю вашою конторою не було, за який заплачено!! Гід так жодного разу і не з'явився, Це рівноцінна заміна?! До кінця життя бажаю вам і вашим дітям отримувати такі ж послуги та сервіс, і таку ж брехню що ви надаєте іншим людям. Горіть у пеклі.