Terrible travel agency

We bought a package tour, paid in full, having discussed the airport of departure and arrival, time and airline. A day and a half before departure, documents were sent by electronic - everything was completely replaced. calling the travel agency, we were told that our manager is on the weekend and no one can help us except her. We called to the central office, they just sent us. That's how they flew away. Oleg was seen in the hotel of his guide once upon arrival, he never answered calls, there were only unsubscribes in vatsap. I had to contact the guides of other tour operators to find out something and buy excursions from them. having learned at the reception the day and time of departure, we were very surprised - they stole a whole day of rest from us! Calling to Moscow, we traveled around the ears and that was the end of the conversation. Then decide for yourself. As soon as you gave them money, you are an empty place for them.

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