Indian problems, the chief don't f**k

The absence of a stamp was reported as soon as they received the passport in their hands, at that moment the bus was exactly on the Polish border, to which the escort replied: "well, they will PROBABLY put it on the Ukrainian side." We went abroad for the first time, so we could not know about all the subtleties and really thought that they could still do it at the Ukrainian border. Does an employee of your company, a team leader, also not know about them? How can such a law-abiding Tour Operator send 70 tourists with a completely incompetent employee?

Good evening,
Remark - the bus left the territory of Poland, at this time when you reported the lack of a stamp (you are still at the border for the first time, and there are more than enough barriers, even to confuse experienced travelers).
Unfortunately (or fortunately!), The tour operator is not authorized to put any stamps in the passports of tourists (probably, fortunately, after all), because this is the exclusive right of border services.
The tour operator provides travel services, and you are satisfied with them!
have a nice evening!
P.S. the lack of a stamp is not an obstacle for subsequent trips, in the yard, still the 21st century, and all systems have long been automated.

Good evening,
Remark - the bus left the territory of Poland, at this time when you reported the lack of a stamp (you are still at the border for the first time, and there are more than enough barriers, even to confuse experienced travelers).
Unfortunately (or fortunately!), The tour operator is not authorized to put any stamps in the passports of tourists (probably, after all, fortunately), because this is the exclusive right of border services.
The tour operator provides travel services, and you are satisfied with them!
have a nice evening!
P.S. the lack of a stamp is not an obstacle to subsequent trips, in the yard, still the 21st century, and all systems have long been automated.

Yes, indeed, fortunately, such a tour operator as Tango Travel is not authorized to put any notes on tourists' passports, but the problem was that no one asked for this. The request was to LEARN from the border guards why the stamp is missing. Since a completely logical question arises: if the border guard could have missed putting a stamp, could he, in principle, have not entered information on this passport into the database. We just asked to Clarify this moment, responsible and, as we thought, competent, representative of the tour operator. Believe me, if after a question to the escort, he turned to the border guard and he, in turn, assured that everything was fine and the information was in the database, there would be no problems at all. And about who, to whom, and most importantly, when he said, I already wrote earlier. I see no reason to repeat the same thing, and in general to continue to exchange messages.
In fact, you cannot help or take responsibility, you only shield your employees. And since, in fact, these are just our problems, contacting the embassy or somewhere else to understand whether a person has left the country or not, I have every right to describe the current situation and express my opinion that I categorically do not recommend the tour operator Tango Travel .
P.S. Thanks to Tango Travel for the services rendered.
Just next time at least try to render them qualitatively.

Yes, indeed, fortunately, such a tour operator as Tango Travel is not authorized to put any notes on tourists' passports, but the problem was that no one asked for this. The request was to LEARN from the border guards why the stamp is missing. Since a completely logical question arises: if the border guard could have missed putting a stamp, could he, in principle, have not entered information on this passport into the database. We just asked to Clarify this moment, responsible and, as we thought, competent, representative of the tour operator. Believe me, if after a question to the escort, he turned to the border guard and he, in turn, assured that everything was fine and the information was in the database, there would be no problems at all. And about who, to whom, and most importantly, when he said, I already wrote earlier. I see no reason to repeat the same thing, and indeed to continue to exchange messages. In fact, you cannot help or take responsibility, you only shield your employees. And since, in fact, these are just our problems, contacting the embassy or somewhere else to understand whether a person has left the country or not, I have every right to describe the current situation and express my opinion that I categorically do not recommend the tour operator Tango Travel .
P.S. Thanks to Tango Travel for the services rendered.
Just next time at least try to render them qualitatively.