Bad hotel with a lot of problems

Written: 29 august 2018
Travel time: 21 — 28 august 2018
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 3.0
Cleanliness: 4.0
Food: 2.0
Amenities: 5.0
We flew with the Time Voyage tour operator. We and 3 other families were first settled not even in this hotel, which is written in the contract and voucher. Then for 4 days we dealt with the tour operator and the travel agency - we were told that we settled in where we were supposed to, just the name of the hotel changed. But at the travel agency, before departure, they showed us a photo of the Mali I Robbit Appartments hotel, we wrote to them, to which they answered that they had no photos and did not show us anything, in the end they nevertheless agreed to move us and we settled in Mali I Robbit Apartments. They also provided compensation - one free tour, taking a receipt that we have no claims against the sending and receiving parties.

Now about this hotel:
The room is cleaned and bed linen and towels are changed every 3 days. There is a faucet on site to wash the sand off your feet. Lights in the territory and in the corridor are on all night. There is Wi-Fi for each floor.

There is also an air conditioner that can both heat and cool the air.
When we moved in, the floor was dirty. They forgot to give toilet paper and brought it 2 days later. Stove with three gas burners and one small electric burner. Kettle for stove. The owner, it seems, was greedy to provide a gas cylinder, because he was in another room. When they reported the problem to the owner, he said to use only an electric burner. Accordingly, it is impossible to boil a kettle and cook food in a saucepan at the same time, the pan was much larger than the electric burner, so nothing could be fried normally. Hot water is heated by solar panels and in cloudy weather there is no hot water - neither to wash nor wash the dishes normally. Satellite TV didn't work, but we didn't need it. Refrigerator is small.
There is no dryer on the balcony, so they dried on the railings of the balcony, from where towels sometimes flew away from the wind, because clothespins were also not given. By the way, the handrails are very low, about 1 meter, so it's scary to stand on the edge of the balcony (we lived on the third floor). You need to bring your own shampoo and soap. There are mosquito nets, but they do little to save you from mosquitoes, so be sure to take a fumigator or mosquito spray.

On the day of check-out, you need to vacate the room before 12.00 or pay 10 euros so that you can stay there until the transfer departs.

We won't go back to this hotel and we don't recommend it.
Translated automatically from Russian. View original