Отель не соответствует 5-ти звездам The hotel does not correspond to 5 stars

The hotel does not correspond to 5 stars. Booked through Booking. Upon check-in, there was a problem with paying for breakfast, because when paying through Booking, breakfast was included in the room price, but the reception staff demanded to pay an additional cost for breakfast for each person. Check-in lasted an hour and a half. The hotel staff behaved extremely unfriendly, no one offered even a glass of water, despite the fact that we had an aged woman with us.
Location: the hotel is located on a street with busy traffic, as the windows in the hotel are old, the sound insulation is very poor. In addition, the building is being reconstructed in front of the hotel and the equipment is open from 7 am. Can't take a break : (
Rooms: Relatively clean, except for dirty windows and carpet stains. The bed is small but comfortable.
Breakfast: there is not much choice of food. Breakfast does not correspond to 5 stars unambiguously.

Well, the most interesting. When checking out, the receptionist threw money, which he had to return to us from the deposit. When his wife started filming his behavior, he started rushing to snatch the phone and hit his wife. These violations are recorded on video, we are preparing a lawsuit in court. Such an attitude towards their guests in a 5-star hotel in a European city was definitely not expected!!! !