Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
1.0
Cleanliness:
5.0
Food:
6.0
Amenities:
5.0
When checking into the hotel and paying with a bank card, the receptionist Omar slipped a payment terminal, which, after entering the pin code, did not issue a check. After that, this receptionist said that the terminal was broken and offered to re-pay through another terminal. Having paid and going to the room, they found out that the money had been debited twice from the card.
Returning to the reception and presenting an SMS notification of a double payment, we received a refusal from the hotel administration to return the money. In the process of long investigations into the reasons for this incident, the money was returned.
BUT, during the whole holiday, representatives of the hotel followed us and demanded proof that the money from our account had been debited. However, they were unable to verify their account.
As a result, they were nervous to the point of delirium tremens. Vacation was ruined!
I note that we ordered a VIP room.
In addition, when leaving, they counted additional services for 2.200 manats, after recalculation according to receipts, it turned out to be 440 manats.
Who wants such problems - welcome to Chinar Hotel & Spa Naftalan!
Returning to the reception and presenting an SMS notification of a double payment, we received a refusal from the hotel administration to return the money. In the process of long investigations into the reasons for this incident, the money was returned.
BUT, during the whole holiday, representatives of the hotel followed us and demanded proof that the money from our account had been debited. However, they were unable to verify their account.
As a result, they were nervous to the point of delirium tremens. Vacation was ruined!
I note that we ordered a VIP room.
In addition, when leaving, they counted additional services for 2.200 manats, after recalculation according to receipts, it turned out to be 440 manats.
Who wants such problems - welcome to Chinar Hotel & Spa Naftalan!
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- Great spa hotel
- Wi-fi in the room is very weak, and in the evening it was not at all
- super hotel
- For treatment the best sanatorium Chinar
- Fraudsters at the reception at Chinar Hotel & Spa Naftalan.
SEE ALSO