Хорошая територия, плохой сервис Good area, bad service

Rested in the Holiday Village from July 7 to July 18.2016, two families with four children 4.6, 10.12 years old. Upon check-in, we gave $ 20, but nevertheless we got the farthest standard villa on the edge of geography, tried to change for an extra charge, but to no avail, they said that there were no rooms. All villas are located in a beautiful picturesque place among pine trees, surrounded by greenery, the air is clean and fresh, to our surprise there are absolutely no mosquitoes. But walking steadily up the mountain in the heat gets boring already on the 3rd day, especially after eating. And in the evening, if the youngest child falls asleep, then carry him 20 kg. uphill the process I will say frankly to an amateur.
The room consists of 2 rooms, air conditioning in one room, but this is quite enough, it worked without failures. In the first room there is a folding double sofa bed, very uncomfortable, and in the second room there is a double bed. The room has a good spacious wardrobe, refrigerator, dressing table. The minibar is not filled. Safe is paid. At the entrance there is a large balcony-terrace, there is a plastic table and chairs, be careful, the plastic is old and dried up and the chair shatters into small and large sharp chips under any person of the most ordinary build, we had 3 chairs shattered during the rest, under different people, while the sharp plastic pin cut deep into the skin on the back. But apparently the hotel administration is aware of this "shortcoming" and we replaced the chairs with newer ones without talking, the only question is why, if the administration is aware of the emergency furniture, they do not remove it from service. The toilet and bathroom are combined, a fairly spacious room and it is the bathroom, not the shower. Towels are not worn and clean. The hair dryer is very weak, so if you have long thick hair, it is better to take a hair dryer from home. The same applies to all toiletries, except for liquid soap and toilet paper, there is nothing. Strange for a hotel whose price is equal to a good Turkish "five" even before the infamous events. But for me it was not important, I always take everything with me. Furniture in the room as well as plumbing does not look old and shabby. Cleaning was carried out daily, normally, bedding and towels are also changed every day. In general, the room is quite normal.
At the restaurant. On the second day, we decided to go to eat at Marina Beach 5 *, because in the Holiday Village dining room, right above the heads of visitors, there are many swallow nests under the ceiling and the birds themselves fly, feathers and their waste products fall just on food. Not only does this contradict the elementary rules of hygiene, but it is also very dangerous for health, because birds are carriers of many dangerous diseases. The staff consists mainly of very young people or retirees, so there is no need to talk about any qualifications. The waiters are not friendly, they fly around the hall, knocking visitors down, pulling out plates just from under their noses. The hair of an elderly woman who cleans the dishes is constantly loose, she bends over the table and shakes them right into your plate. He simply does not react to comments, while muttering something angrily in front of you under his breath in Bulgarian. We witnessed a glaring scene when the waitress broke a mountain of massive plates just under the feet of a small child, the fragments flew in all directions, while she didn’t even bother to ask if everything was fine with the child, silently began to rake this mountain, as if nothing had happened. In addition, they wipe the tables with clearly dirty, greasy rags, cut out of some unknown material. The tables are almost always not reserved and often dirty, the salt in the hodgepodges is stuck and does not crumble at all. But it’s not much better in the Marina either, companies of 2-3 people occupy eight-seat tables, there is no administrator in the hall who would be in charge of seating guests, although this is a mandatory practice in all hotels. As a result, there is often no place in a restaurant for a large company. In the bar of the five-star Marina, they bring dirty ashtrays and put them on the table as if nothing had happened, having previously knocked out the cigarette butts from there. Once, at the entrance to the Holiday Village restaurant, there was a huge puddle, sorry, vomit, which smelled accordingly, etc. But they were in no hurry to clean it up and it remained there when we left the dining room. We have not seen this anywhere else.

The food is normal. From meat - pork, veal, chicken, turkey. There are cereals, pasta, potatoes. Soups are similar to ours, but fatty. From fruits, peaches, though green, watermelons, apples, oranges, a couple of times there was a melon. Seafood was only 1 time in 11 days and then only squid and mussels. I haven't tried the tasty fish either. Desserts are quite tasty. In general, food without frills, but you will not be hungry. Drinks: yupi, cola, seven up, airan, no packaged juices, let alone fresh juices. Drinking this yupi, which is signed as juice, I strongly do not recommend, the tongue and teeth were stained in children. At the same time, when the child mixed two different “juices”, they entered into an incomprehensible reaction and the liquid, as it were, curdled, in general, an eerie sight. Bottled water is available in all bars and canteens. Some bars make a so-called milkshake, while you are poured milk from a bag, and chocolate syrup is added to it. Our children had a stomach ache after such a “milk shake”, we did not dare to take it anymore. The beer is practically non-alcoholic, all the rest of the alcohol is one solid “shmurdyak”, this was not seen either in Turkey or even in Egypt, our men did not drink anything here, so if you are addicted to quality, then Duty free will help you.
There are restaurants "A la carte", for free, we went 1 time to the Bulgarian, but to be honest, the food is all the same as in the main, the only thing is that everything is done in the national style. And there is serving and service.
I will pay special attention to the Internet, it is paid and not cheap, $ 7 per day, but the most annoying thing is that it catches only in some places. It is very inconvenient for people whose work involves even on vacation to be in touch in viber. One of us often had to sit at the reception instead of lying on the beach. It is strange that in our time it is impossible to establish the normal operation of the Internet in such a large hotel complex.
The beach is clean, sandy, a wide beach strip, there are always free places, everything - sun loungers with umbrellas, towels for free, on cards. True, towels are not issued or accepted from 12.30 to 16.00. Very inconvenient and strange, considering that at this time you have to go to lunch and drag wet towels to the restaurant. The sea is shallow, the water is clean and warm. But to go from our villa to the beach is far and in the sun. Much closer, just on the shore, are the Marina Beach 5 * and Marina Royal Palace 5 * hotels. The Marina Royal Palace hotel has a spa center with a very decent sauna, and a swimming pool, which you can use for free, it is open until 18.00.
The water park is new, good, there is a separate one for the little ones and for adults. An instructor sits at the very top and tirelessly makes sure that people do not fall on each other's heads. Near the water park there are also always free sun loungers.

Animation is very weak, sluggish. You could say that it just doesn't exist. Evening shows in German. They didn't show up for a couple of days. A couple of times there were invited artists, but also about nothing. We came and left after 15 minutes, boring and not interesting. After the show, you can go to a street disco, and after it go to the room above the dining room, which is open until 2 am. But as it turned out, the DJ decides how long she works, he can say “Finish” and ask everyone to leave, and an hour and a half earlier, without explanation.
In general, the complex itself is not bad, but the whole impression is spoiled by the attitude of the staff, especially at the reception and in the restaurant. If you speak Russian, then you may not even come up with questions and requests that are uncomfortable for them at the reception, at best they will pretend that they do not understand you and simply turn their backs on you, and at worst they will be rude. The receptionist Gabriella Ivanova was especially distinguished. Of course, we received an apology in the form of a free card for the Internet for the whole holiday, but this only happened after we turned to the general manager. Please note that not all the staff are like that, there were also very nice well-mannered people.
For the second time, the whole company decided not to go to this hotel anymore, and I will not recommend it either. Firstly, no matter how good the territory, the sea, but all this is successfully blocked by the human factor, which needs to be tightened and tightened in this hotel, and often such moments can ruin your vacation worse than poor food or a broken air conditioner. Secondly, the price is clearly too high. Set the bar high, be kind enough to comply.