Ужас ужасный!!! Terrible horror!!!

We arrived with a child of 2 years old, we have another family with the same child. We arrived at 9 am. Check-in is at 15:00. While things were lying around in the lobby, we were given coupons to the bar with drinks. Instead of juice, yupi, she herself was afraid to drink, not like giving a child! Milk is powdered. We decided on a cocktail for arrival - something diluted, incomprehensible. . . Because we drove all night, 15 hours, of course we were tired, not to mention the children. They gave a "thank you" at the reception to settle us quickly, in response: "come in an hour, come in half an hour... "and so on until dinner. Lunch on the day of arrival is not allowed, sorry, dear guests, eat the apples that you brought with you, and feed the kids with apples! As a result, we were generally moved to another hotel (this is simply absurd!!! ) With a scandal, we managed to have lunch transferred from the day of departure to the day of arrival. Well. . . Elenite still does not reach the "all inclusive" of course, the food can hardly be called tasty, cold, not salty. Finally got into the room - dirty, gray bed, worn bedspread. I go into the bathroom to wash my hands - there is nowhere to put the soap, there is no elementary soap dish, a glass for toothbrushes, and there was not even a hook for a towel! And the lock broke, the key was just stuck there, and the phone in the room did not work. This was the last straw! In general, we moved out of there immediately, it’s good that we took a little money, because we went to the all-inclusive! In general, the day of rest was ruined, I will not advise Elenite to anyone!