Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
1.0
Cleanliness:
5.0
Food:
3.0
Amenities:
1.0
Rested family with 2 children, 11 years old and 1 year old.
At the first positive impression, the hotel left a disgusting impression, I will write point by point.
1. Of the 2 weeks of rest, one of the elevators did not work for 7 days, and this is in a 6-storey fully occupied building. I had to stand for half an hour with a stroller, because. if you yourself can go down the stairs, then it was problematic to carry it with the child.
2. Shower gel, shampoo and other supplies are not replenished.
3 The mini-bar in the room is declared, but in fact it is not available.
4. The work in the room is of poor quality and not on time. When checking in, a breakage of the table on the balcony was discovered, a sharp piece was sticking out unsafe for the baby, they asked to fix it, they reminded me several times - nothing was done.
5. Half of the sockets in the room didn’t work when we checked in, we didn’t have enough to charge and work all the devices, they asked us to fix it, they waited 2 days, on the third I lost my patience, took out a screwdriver and fixed it myself.
6. The electric kettle was rusty inside, with a terrible black coating, a feeling that something black was cooked in it, I had to ask to be replaced.
7. The presence sensor in the room was constantly buggy, the electricity went out, no one responded to requests to fix it, I had to do it myself, it's good that my hands grow from where they need to.
8. My wife's new flats were stolen from my room. They did not respond to questions, "we don't know anything, look for it. "
9. After a week of life, the hotel administration decided to move us to another room. When asked why, they said that we paid for the room cheaper. When asked why we were not immediately settled in the room we paid for, they shrugged their shoulders. To my explanations that I do not want to move, because. I need a lot of time for this with two children, and in fact they deprive me of a day of rest, as well as the excursion planned for that day, they said: "So what? ". The attitude of the general manager is completely indifferent, no one is worried about the reputation of the hotel.
10. There are problems with installing a Wi-Fi access point in the room, even the most seedy one, although this issue turned out to be solvable, but the solution was proposed by me, and not by the hotel's system administrator.
11. The balcony was never cleaned.
12. There are no luggage porters. Suitcases in the room lifted themselves.
13. The air conditioner did not work correctly. It always turned on with errors, the temperature did not correspond to the set one.
Well, here are a few things to keep in mind:
1. Paid refrigerator, 4 leva per day
2. Paid baby cot, 8 leva per day. Folding, like an arena, also broken in addition.
3. Food is plentiful, but monotonous.
At the first positive impression, the hotel left a disgusting impression, I will write point by point.
1. Of the 2 weeks of rest, one of the elevators did not work for 7 days, and this is in a 6-storey fully occupied building. I had to stand for half an hour with a stroller, because. if you yourself can go down the stairs, then it was problematic to carry it with the child.
2. Shower gel, shampoo and other supplies are not replenished.
3 The mini-bar in the room is declared, but in fact it is not available.
4. The work in the room is of poor quality and not on time. When checking in, a breakage of the table on the balcony was discovered, a sharp piece was sticking out unsafe for the baby, they asked to fix it, they reminded me several times - nothing was done.
5. Half of the sockets in the room didn’t work when we checked in, we didn’t have enough to charge and work all the devices, they asked us to fix it, they waited 2 days, on the third I lost my patience, took out a screwdriver and fixed it myself.
6. The electric kettle was rusty inside, with a terrible black coating, a feeling that something black was cooked in it, I had to ask to be replaced.
7. The presence sensor in the room was constantly buggy, the electricity went out, no one responded to requests to fix it, I had to do it myself, it's good that my hands grow from where they need to.
8. My wife's new flats were stolen from my room. They did not respond to questions, "we don't know anything, look for it. "
9. After a week of life, the hotel administration decided to move us to another room. When asked why, they said that we paid for the room cheaper. When asked why we were not immediately settled in the room we paid for, they shrugged their shoulders. To my explanations that I do not want to move, because. I need a lot of time for this with two children, and in fact they deprive me of a day of rest, as well as the excursion planned for that day, they said: "So what? ". The attitude of the general manager is completely indifferent, no one is worried about the reputation of the hotel.
10. There are problems with installing a Wi-Fi access point in the room, even the most seedy one, although this issue turned out to be solvable, but the solution was proposed by me, and not by the hotel's system administrator.
11. The balcony was never cleaned.
12. There are no luggage porters. Suitcases in the room lifted themselves.
13. The air conditioner did not work correctly. It always turned on with errors, the temperature did not correspond to the set one.
Well, here are a few things to keep in mind:
1. Paid refrigerator, 4 leva per day
2. Paid baby cot, 8 leva per day. Folding, like an arena, also broken in addition.
3. Food is plentiful, but monotonous.
Translated automatically from Russian. View original
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