Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
3.0
Food:
4.0
Amenities:
5.0
Rested from 29.08 to 08.09. 2018 in this hotel. We bought a ticket for three (2 adults and 1 small child) from Tez Tour through an agency. 10 nights + All inclusive.
On the fourth day (01.09. 2018) of our stay, during an evening walk (we went to the playground for literally an hour), our room No. 405 was broken into and robbed. The robbers broke the lock and the door frame with a crowbar between 20:00 and 21:00. No one heard or saw anything, because the room was the farthest on the 4th floor and was located at the emergency staircase, which was always open and led directly to the street. They stole everything: passports, all cash, two phones, a netbook, a tablet, an action camera with a complete set, expensive perfumes from Duty Free, suitcases and backpacks, as well as all the little things, up to chargers and sunglasses ...They left only clothes, hygienic funds and children's toys ...The total amount of damage was more than the cost of the tour to Bulgaria ...
The police and criminologists arrived at the scene.
According to the investigators, the participation of personnel in the robbery is not ruled out: either directly or indirectly (tip), or negligence in terms of security.
The reaction of the hotel - no. Unless they just provided a room in their other hotel in Sunny Beach to spend the night, and let them call Bulgarian numbers. True, they offered to stay there until the end of the holiday, but what's the point? That hotel was on the 2nd or 3rd coastline…
Upon returning to Oasis Park, we were settled back into a robbed room, the door of which was restored with a couple of self-tapping screws (see photo) and we had to spend the night, moving the sofa to the door ...Only after our requests to all the staff and the manager, we were moved to the room (No. 113) Standard on the 1st floor. That was the end of all management involvement. The manager Tsvetan and the owner of the hotel, Kirill Panchukov, only shrugged their shoulders and said, “crime is a matter for the police. ” There was no question of an apology or any compensation.
Ordinary staff recognizes the fact that this is entirely the fault of the hotel and the hotel must compensate for the damage caused, because the safety of tourists is completely absent! The robbers calmly walked through the parking lot, went into the hotel building, climbed the stairs, broke the door and took out everything they wanted. No one saw or stopped them. There was no security at the second exit.
The territory is not guarded - there are only two guards who constantly smoke in the bar.
There are no surveillance cameras - only in the lobby and not the fact that they work.
The entire territory is passable for outsiders - they go to the beach through the yard, through the parking lot and through the main entrance. Free access for everyone in the hotel building. The courtyard exit from the building is not guarded. The bar and restaurant are constantly hosting custom-made events for outsiders without regard to the interest of residents.
A few general notes:
- very hard mattresses and pillows… It is more comfortable to sleep on the floor…
- same food...
- extremely nasty local alcohol in the bar ...
- all the dishes (plates and cups) in the restaurant are broken, with chips and cracks ...
- a disgusting coffee machine that has not been cleaned for a long time ...
- the maids clean more or less, but the web is always left untouched, wherever it is ...
- constantly dirty pool due to fallen needles and leaves ...
- the entire territory is a walk-through. The whole local area goes through Oasis Park to the beach…
- strange custom-made birthdays and anniversaries that took away living space from hotel guests in the evenings at the bar and the open part of the restaurant ...
- every evening - live music. Quite a normal outlet against the backdrop of all the shortcomings of the hotel…
- location to the beach and proximity to Old Nessebar - these are perhaps the only pluses.
Take care of yourself. The hotel is unsafe. Nobody cares about your holiday. Rely only on yourself.
Do not be lazy, read all the negative reviews and find a lot about theft and robbery .. .
On the fourth day (01.09. 2018) of our stay, during an evening walk (we went to the playground for literally an hour), our room No. 405 was broken into and robbed. The robbers broke the lock and the door frame with a crowbar between 20:00 and 21:00. No one heard or saw anything, because the room was the farthest on the 4th floor and was located at the emergency staircase, which was always open and led directly to the street. They stole everything: passports, all cash, two phones, a netbook, a tablet, an action camera with a complete set, expensive perfumes from Duty Free, suitcases and backpacks, as well as all the little things, up to chargers and sunglasses ...They left only clothes, hygienic funds and children's toys ...The total amount of damage was more than the cost of the tour to Bulgaria ...
The police and criminologists arrived at the scene.
According to the investigators, the participation of personnel in the robbery is not ruled out: either directly or indirectly (tip), or negligence in terms of security.
The reaction of the hotel - no. Unless they just provided a room in their other hotel in Sunny Beach to spend the night, and let them call Bulgarian numbers. True, they offered to stay there until the end of the holiday, but what's the point? That hotel was on the 2nd or 3rd coastline…
Upon returning to Oasis Park, we were settled back into a robbed room, the door of which was restored with a couple of self-tapping screws (see photo) and we had to spend the night, moving the sofa to the door ...Only after our requests to all the staff and the manager, we were moved to the room (No. 113) Standard on the 1st floor. That was the end of all management involvement. The manager Tsvetan and the owner of the hotel, Kirill Panchukov, only shrugged their shoulders and said, “crime is a matter for the police. ” There was no question of an apology or any compensation.
Ordinary staff recognizes the fact that this is entirely the fault of the hotel and the hotel must compensate for the damage caused, because the safety of tourists is completely absent! The robbers calmly walked through the parking lot, went into the hotel building, climbed the stairs, broke the door and took out everything they wanted. No one saw or stopped them. There was no security at the second exit.
The territory is not guarded - there are only two guards who constantly smoke in the bar.
There are no surveillance cameras - only in the lobby and not the fact that they work.
The entire territory is passable for outsiders - they go to the beach through the yard, through the parking lot and through the main entrance. Free access for everyone in the hotel building. The courtyard exit from the building is not guarded. The bar and restaurant are constantly hosting custom-made events for outsiders without regard to the interest of residents.
A few general notes:
- very hard mattresses and pillows… It is more comfortable to sleep on the floor…
- same food...
- extremely nasty local alcohol in the bar ...
- all the dishes (plates and cups) in the restaurant are broken, with chips and cracks ...
- a disgusting coffee machine that has not been cleaned for a long time ...
- the maids clean more or less, but the web is always left untouched, wherever it is ...
- constantly dirty pool due to fallen needles and leaves ...
- the entire territory is a walk-through. The whole local area goes through Oasis Park to the beach…
- strange custom-made birthdays and anniversaries that took away living space from hotel guests in the evenings at the bar and the open part of the restaurant ...
- every evening - live music. Quite a normal outlet against the backdrop of all the shortcomings of the hotel…
- location to the beach and proximity to Old Nessebar - these are perhaps the only pluses.
Take care of yourself. The hotel is unsafe. Nobody cares about your holiday. Rely only on yourself.
Do not be lazy, read all the negative reviews and find a lot about theft and robbery .. .
Translated automatically from Russian. View original
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