Неадекватные лгуны Inadequate liars

I stayed in this hotel this year. I'll start with the small minuses: The restaurant has green fruits and "chemical" unnatural juice. The rest of the food is acceptable, neutral in terms of spices. The staff is recruited from Ukraine, unlike the Bulgarians, they are friendly, sociable and try to please without cheating. This year the owner of the hotel has changed, there are no Bulgarians in the hotel - the first sign of a worsening holiday. prices have risen by 300 euros compared to 2016, plus the beach and sun loungers by the sea have become paid (this is another 150 euros). The new owner did not want to buy meters from the municipality on the coast and gave them to coastal bartenders to plunder vacationers. The pool is very small for such a hotel and it is extremely problematic for 200 vacationers to take a sunbed near this puddle of 5 by 10 meters. The depth of this children's paddling pool is about 1 meter. Now the big cons: Lies and rudeness of hotel managers upon check-in. This hotel deceives all its guests by calling itself a 5 star apart hotel. It has 40 suites and 190 studios and junior suites without balconies. Although all suites are sold as apartments. This year, at the price of an apartment, they tried to move me into a junior suite without a balcony, although I ordered an apartment in January in a normal building R. Later, the hotel managers tried to lie to me that there was no booking service or specific rooms in the building. I went to the hotel website and was able to order a specific room in a specific building in correspondence with the managers of this hotel !!! ! The room that I was given didn’t seem to give up to anyone at all, the door lock didn’t work, the phone didn’t work, the TV turned on every other time. From Saturday to Tuesday I spent in stress in room 5B until the hotel gave me another suite with a balcony 5A, but in which there was no light in one room, the TV standardly hung up, did not want to switch to other channels and the water drain was blocked in washbasin. I had to spend another day of rest on their plumbing (he was never able to clean the drain). But I no longer wanted to spend the remaining 9 days on this mess, having eaten the numbers of building A and B
. Compliment of the hotel in the form of a bottle of cheap Bulgarian wine for 5 days of destroyed my holiday, I perceive as an insult, not as an apology. . If I knew what they were doing it for, I wouldn't accept it! They needed this to write an answer, that they were great, they quickly eliminated everything and apologized, and I'm happy with everything. Hama! In their response, these 5 days of bullying turned into 1 day!!!
As they told me, and what I wanted! for early booking there is a 10% discount, so the room is not so good, and the building with furniture finished off.

Separately, I will dwell on the answer to my comments from the Festa hotel - she did not deign to refute anything, but simply ignored me. Instead, the Bulgarian company Teddy Cam answered, which booked a room on behalf of the BELFRESH company at the Festa Hotel.
I checked into room 5B on Saturday and moved to room 5A on Tuesday, but according to Teddy's answer it was done on Sunday! ! This is the first lie.
Echoing the lie that the hotel does not book individual rooms or housing type. I signed off from my mailbox with the hotel and was able to book both a specific building and a specific room ! ! I can provide a screenshot of the correspondence.
3 lies in the answer of teddy kama, these are the provided photos of the room in which I was moved, I have a photo of the number on the phone 5A and any person will confirm that these are different numbers Never settle for a room in building B, the stink of the canteen on one side, and the sewer drain treatment facilities on the other hand, rooms without balcony, dirty.
You won't get an apology from them. Festa's plans for the next year are to cut down the park and build a swimming pool and the hotel will become a standard 3-star hotel.
4 lie The hotel restaurant never does the 20% discount as written on the discount card.
Everyone ignores the wine cellar, there is no normal wine there.
The spas in the medical center are insanely expensive, which is why there is no one there.
5 star claims are not justified.
I will especially note the head of BELFRESH (Bulgarian-Belarusian company through which I booked a vacation), who on Monday asked me to wait for something to change and resolve by itself, without taking any action, and then simply began to drop calls and threw me out of contacts to Weber. Never book a vacation in Bulgaria in a Bulgarian company, they will always protect only their own, and it’s cheaper with them, because they offer the worst rooms