Комплекс хороший, но сервис, персонал и услуги - УЖАСНЫ ! The complex is good, but the service, staff and facilities are HORRIBLE!

Dear tourists, the complex itself is good, 5 points out of 5. But there is a huge BUT! Be prepared that if you booked a room in Cascadas not from the Management Company, but directly from the owner, through various sites such as booking - you will encounter a number of VERY DIFFICULT and UNPLEASANT moments / There is NO SERVICE for washing bed linen in Cascadas - in principle!!! website. Also, it will not be easy for you at the entrance to the hotel - to get the keys to such apartments. Since the Cascadas Management Company PROHIBITES such owners from leaving the keys at the reception. . . ! This can be done ONLY through a security guard (from whom you yourself understand what demand is.... ) And then the owners can do it for 20 €! Not every owner goes for it. . . They are looking for other ways of transmission through it is not clear who. . . An acquaintance, a taxi driver, a local resident, etc. Although the rooms of such owners are much cheaper - by almost 50% !!! For the hotel administration, you are immediately in the caste of outcasts, rudeness at the reception. The managers of the buildings themselves are also boors and will not solve any of your problems. So decide for yourself or the Cascadas service - FOR EXPENSIVE or much cheaper - BUT EVERYTHING WILL BE PROBLEMATIC !!! Maybe this will help someone make their choice! Or someone will force the administration of Cascadas to work in a civilized manner and not to drive such complexities into the owners of apartments - who independently rent out housing, into the bondage of the Management Company - to rent out their housing only through a draconian lease agreement with Cascadas. It's time to think about tourists!! !