Great area, delicious food, everything else is so-so...

Written: 8 july 2023
Travel time: 9 — 11 september 2022
Who does the author recommend the hotel to?: For families with children; For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 3.0
Cleanliness: 4.0
Food: 10.0
Amenities: 8.0
We rested there for the second time, the first time the impressions were better, we arrived at 6:00 a. m. to 2:00 p. m. they did not want to settle in, although the first time we were settled in with the children right away, and only this year I understood why, we were paid for the standard, but they settled in the economy, when we raised this issue, they explained to us that they do not have economy rooms because they are 4*. But this year, my children and I lived on the same floor, it's 1 by 3 rooms closer - the room was terrible, and they explained to me that the whole wing is economy class, so - conclusion - they lied. The first change is that until 8 o'clock she quietly offered to settle with an additional payment of 40 levs, but without bracelets and breakfast, I did not agree, because such issues should be settled by tour companies and carriers, because buses always arrive in Bulgaria from Ukraine in the morning and you have to wait for settlement. if there is an opportunity, you can include this amount in the price, keep the room reserved for the day, and parents traveling with children will be sure that they will get into the room immediately from the road.
I have already discussed this with the representative, but they say that it is necessary for many people to submit a proposal to their main offices, then they may consider it. The rooms on the 1st floor are old, although some have been renovated, but I don't know how they are allocated. In our bathroom, the drain was blocked, the tile in the shower was chipped, I was constantly afraid that the children would not be injured, there was an uninsulated wire lying on the balcony, and when I complained, it was simply thrown out of the balcony, the drain was cleaned a little, they told me to walk in slippers for the tiles and that's why everything, bedding was changed 1 time in 13 days, towels 2 times, I wiped the powder myself. Ukrainians were treated differently last year, some seemed to try hard, others with aggression.
I talked with the maids, then I got the impression that they support the Russians, because they are not to blame, America was attacked, I am hiding the conflict with Russia, and we are a small country like them and suffer, and even complained about how difficult it has become for them to live, the prices of products have increased, etc. , I really couldn’t resist and expressed myself emotionally that their children do not live under the noise and do not spend time in basements, instead of studying...they smiled at the Russian speakers, they told us at the reception that they did not understand us ...I love Bulgaria for the sea, for the food, for the comfortable beaches, but this hurt me...I will go back to the hotel...the food is very tasty, special this year, very diverse, a new chef who went out to people, watched their reaction for food, I asked if it was tasty, it was really tasty, for children a selection of ice cream, goodies, snacks, drinks, without alcoholic drinks, children's animation, disco, game room, playground...

everything is great, you can even go to the Trakia hotel - it is nearby and one owner has a water slide....the sea is nearby, along the promenade and boutiques, supermarkets are nearby, a huge embankment, walk and walk. You can go to the Old Town of Nessebar by bus - 2 leva, and on the excursion bus to the floors without a roof, such as in England, for 5 leva. Prices for products echo ours, but if you go all-inclusive, the expenses are purely for children's entertainment. Would you return to Chrysanthemum? probably yes, because despite all the nuances, I already felt at home, I was in Trakia Plaza, I liked the staff, the territory, but the food was worse...so everyone has their own pluses and minuses. I hope my review will help you.
Translated automatically from Ukrainian. View original