Отель явно не дотягивает до 4* The hotel is clearly not up to 4 *

I chose the hotel because I had to go myself with children 2 and 5 years old, and even in mid-September (I couldn’t escape before) and I wanted to at least breathe in the sea, no longer hoped to swim. It also attracted that the hotel has an indoor pool with warm mineral water. In addition to everything, they promised free Wi-Fi in the rooms - it was, in fact, and this is a plus. The final plus to the choice of the hotel was the offer of 7 = 6 nights when booking a room after 14.09, which I did by booking 10 nights, one of which turned out to be free. I booked directly with the Sunny Day resort booking department.
The settlement was quick, the girl at the reception was nice, all the documents were ready (I paid half the amount in advance with a card, which is very convenient). Picolo brought the luggage, for which he received 1 lev and was satisfied.
The rooms are not bad (there was enough space for us), but the minus is that when the light is on in the bathroom, the fan is also quite noisy. Also, there was no general lighting in the room - only bedside table lamps and 2 more sconces opposite the bed.

Also, it is a mystery to me why in Bulgaria the TVs in the hotels have not yet been changed to newer ones.
I also consider the low partitions between the balconies to be a minus - the children saw the neighbors, fortunately they were elderly Germans, and decently dressed (not in shorts)
Room cleaning - I can’t say anything bad - we became friends with our maids, both Rositsy, they were very tactful, attentive, economic, it was always clean and tidy, moderately fragrant, even though we always have a mess in the room - the children are still...
I really liked the view from the window - the park, beautiful air, not noisy, even though there is a road under the windows, but only tour buses and taxis are allowed to enter the territory of Sunny Day, and with tourists.
Beach: I did not like the slippery stairs to the beach, decent enough, 30-40 steps..... Very inconvenient. On the other side of the hotel, where the pool is, there are also stairs, so it will be hard for the elderly to go down and already go up for sure. I don’t understand why a ramp is not provided....I didn’t like the attitude of the beach caretakers towards vacationers - there was no cleaning on the beach as such, there were few vacationers, but these “hawks” always flew into those tourists who were lying on a sun lounger - they paid. And it sounded so ugly, rude..... I imagined these umbrellas in the season - obviously you need to take up space early, and there is clearly not enough for everyone. And the umbrellas are such that it’s scary to hang things - rusty, nails stick out there.....

The sea was wonderful - but cool, I didn’t dare to bathe the children, but warm mineral water was just “let in” into the outdoor pool - 42 degrees. It was impossible to pull out the children, but this is also bad - because the water is still thermal, and it gives a load on the heart decently, you can’t sit for a long time. We went to the indoor pool a couple of times, the water is warm, mineral too, but somehow suspiciously cloudy, I don’t know if they changed it at all? I also noticed that many tourists came from the beach and without bathing in the shower immediately went down to the pool. The showers and changing rooms are terrible. The shops are so ancient, not to mention the smell.... brrrr. The desire to swim in this pool disappeared almost immediately.
Meals: I will say one thing - our Bulgarian grandmother - my mother-in-law's buffet is 100 times better))))) And olinkusive - too.
There was kind of a lot of food, but so to choose something tasty - no. With all the variety of Bulgarian cuisine, everything is somehow inedible, unsightly in appearance, not tasty. Soups - you can’t eat at all, these are generally non-traditional soups for Bulgaria for the Germans, as I understand it. The cook is just -5 points. There were few fruits, the grapes were sometimes very, very rotten. Cakes and pastries are tasteless. Beer - nothing at all. What a brand unknown to anyone..... Ice cream - just 5 bowls of different colors of ice cream. It's not tasty! Snacking between breakfast and lunch and between lunch and dinner is a nightmare! The same sandwiches (with cheese and cucumber and cheese and tomato) all 10 days of rest. Oh yes, pizza too. Always the same! Well, comrades, how is it possible??? ? several types of cookies, cake, cupcake, tea and coffee. And that's it! Dishes - some plates can be seen already under 50 years old - with peeling gilding and sometimes broken. Some cups on the counter were dirty - with a touch of tea, there were a lot of broken ones. The size of the cups allowed pouring 1.5 drinks, so part of the second drink was simply poured into the machine.
Pillows for children - to sit higher - were dirty, worn, well, just awful. By the way, the same picture is in the hotel lobby - there are very few places to sit, despite the fact that the hotel is half empty, in addition, all the upholstery is clearly old, terrible, worn-out, greasy.
The only thing I want to say is that the cleaning in the restaurant was on top - everything was on time, without too much fuss, with a smile, always clean tablecloths.

In addition to everything, our vacation was overshadowed by viruses: at first, it became terribly bad in the evening - for no reason, for no reason - vomited. Then the temperature rose, but by the morning after laforobion (in a suppository, antiviral) it was like a cucumber. I thought it was because of the pool and decided not to go there. Then suddenly I felt bad - for no apparent reason - my stomach twists, and also vomiting. By morning it was all gone. After 2 days and the youngest - in the evening, during dinner....Already called the doctor for insurance. The driver arrived and took us to the Azalea Hotel. There, the doctor, without even examining the child, prescribed gentamicin a bunch of other crap - like candles for vomiting, smectite, etc. The driver kindly took us to the pharmacy on St. Konstantin, where we were stingy and my daughter vomited again. We arrived at the room - the child is still feeling bad..... I look on the Internet what gentamicin is and my hair stands on end - children under 3 cannot be prescribed, the drug can cause hearing problems! The strongest antibiotic, moreover, does not lead to poisoning in any way. I have a panic - I don’t know how to help the child - she already vomits bile, she only drinks water - she immediately feels sick. And then I remember Dr. Koparovsky, I slurped sweet water and began to drink half a syringe every 15 minutes - all night. The vomiting has stopped. The next morning - a child is like a cucumber. I just can’t imagine how this night ended - with droppers, hospitals, etc........
The only plus - thanks to the restaurant manager for help - you could order boiled rice, gave a thermos, tea, sugar, whatever you want. She also told me that they have such a summer flu - you get sick for 1 day - vomiting, fever....And then everything goes away without medication. Boast good, as they say.....
Animation. Obviously tired animators held evening shows at the Veronica Hotel - next to our hotel. The children liked the children's disco - even the youngest danced! But apart from the evening program, there was nothing else - oh, yes, drawing on T-shirts - you buy a T-shirt for 14 lev and the animator draws with your child. Well, what can I say to you - if there are other entertainments, at least something. The children's room is terribly dirty, smelly, despite the fact that Marina also has a children's room, but it was closed - you see, for show (
The tables on which the children drew were covered with plastic black garbage bags.... Dirty, torn - horrific! The animators themselves were already clearly out of sorts and dreamed of the end of the season, which never came.
Playgrounds - there are 2 of them - near Veronika and near Marina - just from Soviet times. Designed for a stay of a maximum of 3-4 children - small, broken-down.
In general, obviously the hotel does not reach 4 stars, the service is not bad - everyone is smiling, trying. A big plus is a good, closed area, a picturesque place. But entertainment is zero. It takes about 20 minutes to walk to St. Constantine, although they could have started a train, the one that rides there for bad money just goes somewhere for 40 minutes, I don’t advise it, in general.

Our departure was the last fly in the ointment. We had to check out from the hotel around 8-30 and catch the train from Varna to Ruse at 9-55. I called my friend a taxi driver from Varna, from just our friend and he also met us at the airport. Our man arrived on time, but they didn't let him in at the entrance to the complex. He calls me, I try to clarify at the reception. I was offered to call their taxi for 15 leva, or walk to another exit from the complex - behind the Veronica Hotel - and let our taxi driver come there. The price of 15 leva is by no means high, although this price has already been named after a good scandal on my part. Shuttle-bus, which is a 6-seat minibus and is provided for trips around the complex for FREE for hotel guests - is busy. They refuse to take you to the upper entrance. Even at the sight of 2 children, 10 shopping bags are not allowed. I feel uncomfortable in front of a man - he came, they don't let him in. What a bullshit! Nowhere is this mentioned in a single word - they say, other taxi drivers - get out....In general, I see that there is no way out, and I go up with the youngest, I reach the entrance, and get into our taxi. In this form, the guard can miss the car. Well, isn't it the Gestapo? And the guard, a young kid in a darned sweater - with a black mouth, proving what a fool I am, that I had to go to another exit. What can I tell you. I am well aware of this type of official relations in Bulgaria. There is no reception against them, you can argue, argue, resent - it will not help. They are accustomed to being in the service of the communists (hotels were previously available only for the party apparatus, and only for the last 10 years tourists were allowed into them). But svodepovskie habits are ineradicable, you see.
In general, we barely managed to get to the station, the train was already standing, we barely managed to get tickets and throw our things into the car. But we have tied the arrival time to the time of another train. So, if we didn’t have time, I think that you wrote your review much earlier. And now it's already chilled.
I see the moral of this fable for myself as follows: I won’t go to all inclusive anymore. And I won't go to the hotel either. Only in apartments or a private hotel with a verified owner.