Отдых был испорчен Vacation was ruined

We bought a tour to the Villa "Orchid" from the Belfresh tour operator, we got our own transport. Upon arrival at the villa, our room with kitchen and sea view was occupied. Instead of this room, the owners offered us to take a room without a kitchen overlooking the road without refunding the difference in cost. When we refused, they said that they were leaving for work and we had to wait for them until six in the evening (and we arrived at the villa at 12:00! ) And only then, maybe they would settle us somewhere. We turned to the host tour operator "Starfish", they were also in no hurry to help us (we explained to people that we were on the road for two days and we want to relax). Approximately five times we contacted the tour operator Belfresh and only by 16:00 we were settled in a completely different villa. The attitude of both the owners of the villa "Orchid" and the host "Starfish" is simply disgusting. On the beach, sunbeds paid for the whole day are "pulled out" from under you at exactly 18:00. The overall impression of the holiday was spoiled!