Отель хороший, но хозяева выборочно приветливы The hotel is good, but the hosts are selectively friendly

The hotel was recommended to us by a tour operator, as we were interested in the availability of a kitchen and the possibility of cooking. When buying a tour, we were told that air conditioning for extra. fee (3 euros per day), and a shared kitchen for free on the veranda of the first floor. Upon arrival, the owners did not see, it was ok. 8 a. m. We walked to the veranda, saw a kitchenette with a table and decided to refresh ourselves after the bus trip. An elderly lady appeared with a displeased face and said that the master's kitchen. It was the mother-in-law of the owner (with her sour face she tried to spoil our vacation for all 12 days). She pointed her finger at the printout lying at the reception, at the cat. check-in time is indicated from 14.00. After a night on the bus, the prospect of wandering in the heat somehow did not please us. In the same place, we read that the use of the master's kitchen costs 2.5 euros per hour. And the operator told us for free. . . We left our things and decided to explore the city. We found a small market and 2 supermarkets. We were settled at 12.30, and the room pleased us with the presence of a kitchen box with a microwave. It was convenient, because the food was taken from the cookery and warmed up. Soups at lunch ate in restaurants. Well, we thought the tour operator provided for our wishes in this way. A few days later, returning from the beach, the microwave was not found. The mother-in-law of the owner, in response to our greeting, simply turned away, but she could smile sweetly and say that they say sorry, but so and so. . . The husband went to find out and the hostess with a smile, but firmly said that you were not supposed to have a microwave. In the voucher we have a standard, but they settled us in a box apartment (the standards at the time of our check-in were all occupied) and sent it to the tour operator's office. They apologized, explained that the rooms have a standard kitchen for extra. a fee, and in box apartments it is provided, but the owners do not want smells and therefore they let residents of this category into their kitchen for free. Everything cleared up, but an unpleasant aftertaste remained. These points must be discussed when booking the tour. And on the Starfish website, in the infrastructure section, only air conditioning is indicated for an extra charge. fee, and against the kitchen there is just a tick - it is understood as included in the price. bad moment. During the eviction, the husband thanked and said goodbye - in response, the deathly silence of the owner's mother-in-law (as she met, she spent). Probably a toad pressed for a number that was not assigned to us. . . So we didn't apply for it. Conclusion - the hotel itself is very good, but the factor of the owners plays a significant role. And they don’t bother with guests, the key is in the teeth and went to rest, what else? Our relative was resting in the single villa Rishli (opposite) - there is a wonderful hostess Tatyana, when checking in, she showed and told everything: drinking water in the tap (we didn’t know and brought a huge bottle to the Compass), after 22 the door is closed and gave the key to it. And we stood for about forty minutes under the closed door of the Compass, ringing their bell and silence. The husband was about to go to the police, but a couple of young Bulgarians approached, min. 5 rang the bell and the guy climbed over the gate, woke up the owners and they opened it for us. Do the owners have a language? There, it turns out, there is a latch at the bottom of the gate. . . In short, for the future we definitely choose Villa Rishli with cute Tanechka!