Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
2.0
Cleanliness:
4.0
Food:
4.0
Amenities:
7.0
Let's start with the good:
• Good sand, clean sea (BUT this is not the merit of the hotel);
• Nice room with air conditioning and comfortable bathroom;
• Normal Internet, WiFi in the room;
• Good mattress (for me it was important);
• Well-groomed area (BUT nowhere to walk. We walked along the sea);
• Food is available practically from 7 to 21 (we are not talking about the quality of food now);
• Animation for children on schedule from 10 am to 1 pm and from 3 pm to 5 pm (the child liked it);
• There are 3 water slides, they also work according to the schedule (BUT only 2 worked);
• There is a rope track (BUT a completely stupid and indifferent "instructor", in case your child breaks down, this is your problem)
• Indoor swimming pool (BUT jacuzzi not working)
And now about what can ruin the rest:
• Russian is not spoken as stated (we communicated in German/English);
• Smoky everywhere (very persistent smell);
• Food - a lot of semi-finished products (desserts are almost all). You won’t stay hungry, but you won’t get pleasure either;
• Dishes (glasses, cups, cutlery) are dirty (many wrote about this);
• Skinning staff in the restaurant - students who came to earn extra money for the summer;
• For 10 days we were cleaned once (on the 7th day of stay), 2 days after contacting the reception. Changed towels twice (on the day of cleaning and when I met the staff on the corridor and made the exchange myself);
• One billiards and two table tennis for more than 720 rooms;
• “to have a great rest and enjoy the tranquility” as stated by the hotel will not work, as children (mainly 0-5 years old) screaming and “rolling tantrums” everywhere and running along the corridors from 7:00 to 00:30, as well as in the restaurant .
• …
And about NOT ACCEPTABLE:
The representative of Tez Tour, Irina Mladenova, the person from whom you expect help in a foreign country in case of a problem (we had glass in our food... ), fled, leaving us alone with the administration unwilling to help... I think this is outrageous and unacceptable (and if if you have any problems - contact the embassy, despite all the cunning entrusting of the "willing to help you" staff). Details in the attached photo (with the painting of the police and the director of the hotel).
What is definitely done is "make your stay memorable". You won't forget all that disgusting stuff.
• Good sand, clean sea (BUT this is not the merit of the hotel);
• Nice room with air conditioning and comfortable bathroom;
• Normal Internet, WiFi in the room;
• Good mattress (for me it was important);
• Well-groomed area (BUT nowhere to walk. We walked along the sea);
• Food is available practically from 7 to 21 (we are not talking about the quality of food now);
• Animation for children on schedule from 10 am to 1 pm and from 3 pm to 5 pm (the child liked it);
• There are 3 water slides, they also work according to the schedule (BUT only 2 worked);
• There is a rope track (BUT a completely stupid and indifferent "instructor", in case your child breaks down, this is your problem)
• Indoor swimming pool (BUT jacuzzi not working)
And now about what can ruin the rest:
• Russian is not spoken as stated (we communicated in German/English);
• Smoky everywhere (very persistent smell);
• Food - a lot of semi-finished products (desserts are almost all). You won’t stay hungry, but you won’t get pleasure either;
• Dishes (glasses, cups, cutlery) are dirty (many wrote about this);
• Skinning staff in the restaurant - students who came to earn extra money for the summer;
• For 10 days we were cleaned once (on the 7th day of stay), 2 days after contacting the reception. Changed towels twice (on the day of cleaning and when I met the staff on the corridor and made the exchange myself);
• One billiards and two table tennis for more than 720 rooms;
• “to have a great rest and enjoy the tranquility” as stated by the hotel will not work, as children (mainly 0-5 years old) screaming and “rolling tantrums” everywhere and running along the corridors from 7:00 to 00:30, as well as in the restaurant .
• …
And about NOT ACCEPTABLE:
The representative of Tez Tour, Irina Mladenova, the person from whom you expect help in a foreign country in case of a problem (we had glass in our food... ), fled, leaving us alone with the administration unwilling to help... I think this is outrageous and unacceptable (and if if you have any problems - contact the embassy, despite all the cunning entrusting of the "willing to help you" staff). Details in the attached photo (with the painting of the police and the director of the hotel).
What is definitely done is "make your stay memorable". You won't forget all that disgusting stuff.
Translated automatically from Russian. View original
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