Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
5.0
Cleanliness:
1.0
Food:
7.0
Amenities:
5.0
Never again!
From the first sight, everything seemed to be quite good as we didn't expect from the 4-starred hotel to be the same as a 5-starred one. But then…
We came to the hotel at 6 AM and wanted to pay money for the early check-in. The girls at the reception appeared to be very rude and impolite and didn’t even want to discuss this option. Then we wanted to pay for breakfast. The answer was also negative. As a result, we left our luggage and went for the walk as we had plenty of time before the check-in.
When we came back at 14:00, we finally got our key and were surprised that our room was based in the basement –0 floor, room 014. Coming inside, we were shocked:
- lots of spiders on the ceiling
- air conditioner didn't work
- fungus on the floor and walls
- dirty towels and mirrors
- broken TV
- bathroom without light
- dust all around (they told us the clean masters cleaned the room early in the morning? ! )
- a thick layer of mold in the bathroom
- saturated smell of chlorine in the sleeping room
- dirt and dust everywhere
The room was definitely NOT SUITABLE for living. Pictures attached.
Immediately, we came to the reception asking for the change of room. They smiled at us and nodded that it was impossible because our tour agency booked this type of rooms – Double Economy. We called to the agency and they mentioned that it was the fault of the hotel. VICIOUS CIRCLE. Mind the fact, the administrator was absent during the whole day.
These talks and dialogues were resultless and we had to sleep in that room, hoping for the coming day.
The next morning we came to the hotel administrator who didn't want to resolve the situation. After half an hour of arguing, she decided to give us the key to the other room. This time the room was better though the hairdryer was absent, and the bathroom was still in fungus.
Overall, the hotel is OK, but these things that happened to us are inadmissible. Administrators do not perform their duties properly, cleaners as well, rude attitude to visitors, awful living conditions (for sure, I don’t know how the rooms were stored on other floors).
The only positive moment was food - meals were delicious! The stars given are only for the kitchen.
From the first sight, everything seemed to be quite good as we didn't expect from the 4-starred hotel to be the same as a 5-starred one. But then…
We came to the hotel at 6 AM and wanted to pay money for the early check-in. The girls at the reception appeared to be very rude and impolite and didn’t even want to discuss this option. Then we wanted to pay for breakfast. The answer was also negative. As a result, we left our luggage and went for the walk as we had plenty of time before the check-in.
When we came back at 14:00, we finally got our key and were surprised that our room was based in the basement –0 floor, room 014. Coming inside, we were shocked:
- lots of spiders on the ceiling
- air conditioner didn't work
- fungus on the floor and walls
- dirty towels and mirrors
- broken TV
- bathroom without light
- dust all around (they told us the clean masters cleaned the room early in the morning? ! )
- a thick layer of mold in the bathroom
- saturated smell of chlorine in the sleeping room
- dirt and dust everywhere
The room was definitely NOT SUITABLE for living. Pictures attached.
Immediately, we came to the reception asking for the change of room. They smiled at us and nodded that it was impossible because our tour agency booked this type of rooms – Double Economy. We called to the agency and they mentioned that it was the fault of the hotel. VICIOUS CIRCLE. Mind the fact, the administrator was absent during the whole day.
These talks and dialogues were resultless and we had to sleep in that room, hoping for the coming day.
The next morning we came to the hotel administrator who didn't want to resolve the situation. After half an hour of arguing, she decided to give us the key to the other room. This time the room was better though the hairdryer was absent, and the bathroom was still in fungus.
Overall, the hotel is OK, but these things that happened to us are inadmissible. Administrators do not perform their duties properly, cleaners as well, rude attitude to visitors, awful living conditions (for sure, I don’t know how the rooms were stored on other floors).
The only positive moment was food - meals were delicious! The stars given are only for the kitchen.
Translated automatically from Russian. View original
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