Не советую тем, кому тяжело подниматься по лестницам. Wouldn't recommend for those who have difficulty climbing stairs.

The hotel was chosen because a good discount was given by the tour operator and because of the location on Sadovaya Street, where they used to live (our hotel was closed for repairs this year). We settled in with difficulty: there are no ramps for suitcases, although there is an opportunity to install them at the side entrance, but the administration does not care how people raise and lower their things. We lived in the second building on the 4th floor without an elevator. There is also a 5th floor. On the day you go down at least 10 times and go up 10 times (food, procedures, drink water) -1160 steps) Before our departure, the elevator was never repaired, moving and compensation were not offered. In room s205, the hood rattles like a plane taking off, and it is connected to the light, in room s201, the shower smells like sewage. Nobody can fix it. The bath in the first booth does not work well, water pours over the head from above, floods the floor, a chair with clothes. Terrible attitude of the head doctor and head nurse towards patients. Indifferent, unfriendly. So is the administration. Excellent medical staff working on procedures on the 5th floor, attentive, caring. Excellent food, tasty and varied. The staff in the dining room works just fine, very sincere, helpful people, it's nice to communicate. Maid girls clean the rooms perfectly, always polite, with a smile. These are our impressions. We have been going to Karlovy Vary for seven years, this is our fifth hotel. I personally will not come here again because of the attitude of the doctor. This is the first time I encounter this. She does not hear the patient, does not advise anything, is always irritated, in a hurry to get rid of you: the shorter the appointment, the better for her. But not everyone needs a doctor for 1 minute, people come here for treatment. And one more thing: the time of the procedures is not indicated in the map, there were baths that lasted 12 minutes. And everywhere 15-20.