Наглость редкостная Insolence is rare

So, comrades, I decided to share my impressions of the settlement of tourists in the Bohemia Plaza hotel in Prague, 4 *. Today I met friends who bought a hotel and tickets in Moscow through Travelsystem. Of course, 100% paid. This hotel was recommended to them as "very good, where everyone speaks Russian". We arrive and at the reception a gentle fairy declares that she will not accommodate people until they make a deposit of 100 euros. For what? Well, they say, additional services. Where is it written and why was it not informed in advance? We have on the site. Show! The fairy opens booking. com for us and shows us the rules for booking with a credit card when the required amount is paid upon check-in. Please manager. On the phone, a certain boorish Oleg literally utters a phrase that killed me on the spot "no . . well, you will eat, drink, break furniture . . and in general, on what basis do I owe you for free !!!! ! trust my numbers? ". When I called the Travelsystem company, I heard the following: pay, this is a common practice all over the world in 4 * and 5 * - to take a deposit for services, and in general - you will have problems when leaving.
My outrage is beyond words! A brazen swindle of tourists, intimidation and a flagrant violation of all possible rules. After an hour of arguing, we were still given the keys, as we demanded that the precious minibar be vacated and that the phone in the room be turned off so that they would not risk their property. The fairy's face was very displeased. This is the first time I have encountered such disgrace, as well as such an obvious collusion between the hotel and the travel agency, whose manager, Elena, defended the interests of the hotel on the phone, assuring that all over the world they take a deposit from tourists! I haven't heard more bullshit. I complain to you, because the mood of the people was spoiled, disrespect and violation of the norms of hospitality are evident!