Terrible hotel. I DO NOT ADVISE

Written: 19 december 2020
Travel time: 10 — 18 december 2020
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
This is my fifth time in the Dominican Republic, and everything was always good, I was happy with everything. This is my first time in this hotel, problems started from the very beginning. I checked into this hotel on December 10 at night. Stayed for a very long time. The next day I come from the beach, no one did the cleaning. I had to call to come and do it. They made the bed terribly, gave the cleaning lady a tip. She was angry and unhappy. She made my bed without a second sheet and didn’t make it into the bed, everything dangled on the floor. They brought a dirty bathrobe stained with juice, apparently. Coffee and water were not always provided, only after a call to the reception they brought everything. Towels are all washed out, grey. At the buffet on the beach, tea was served in dirty mugs, and the water was salty, as if scooped from the ocean and warmed up. It's just awful. Dirty dishes were not taken away, the waiters are lazy.
One day, from the reception, they drove to the room in the evening, whoever was driving this machine for some reason began to laugh at me. And he offered to meet. There is constantly loud music on the beach, I flew in to listen to the waves, not the music. Since I'm after surgery. You play it very loudly every day. The last straw was that on the beach a few days ago, a very drunk couple offered to buy cocaine from them. I started to resent them, they started screaming. Today it happened again. I became afraid of them, they started yelling. I came to the reception for a get service on 12/17/2020, a man was sitting at my statement, he began to talk on “you”, and not on “you”. And he said: WHAT IS THE PROBLEM WITH ME. I help shelters with animals and children. Everyone respects me. Why is this man being so rude to me? It's not my fault that your hotel is full of cons. What action will be taken against this employee?
You have lost me as a client. Nobody has ever been so rude to me. I want him to be fired. I paid until 23, today I'm leaving, i. e. 5 nights ahead. Although I planned to extend until January 15. I thought there was someone here who thinks with his head. I am shocked by the words of the man on the get service, his name was Fredi. What measures will be taken? When I was leaving, I went to the reception, it was December 18, and told the employee to let the car through (so that he would call security), my friend would come for me. He told me in a rude way: GO to get service, I don't want to help. I'm just shocked!! ! I moved that day to another hotel. Nobody solves problems there. That's horrible. Terrible hotel.
Translated automatically from Russian. View original