Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
3.0
Cleanliness:
6.0
Food:
3.0
Amenities:
8.0
So let's start - the dates 01/07/14-01/17/14 - Travel Professional Group (TPG), tour operator Mansana, flight Roza Vetrov-charter, Gran Bahia Principe Bavaro hotel, insurance from Travel Professional Group - European Travel Insurance.
The composition of the family - 2 adults and 2 children - 6.5 and 1.8 years.
Departure from Kyiv was delayed by 40 minutes, but we were even on the spot an hour earlier than the arrival time.
Group transfer and at the hotel reception we were around 11 am - settled at 17-00 pm - the last!
So, it all started with the reception)
Background:
The hotel territory consists of 5 hotels - Gran Bahia Principe Ambar, Gran Bahia Principe Esmeralda, Gran Bahia Principe Bavaro and Gran Bahia Principe Punta Cana Gran and Bahia Principe Premer - the hotel is stretched inland, so the hotel is located as if one after another - that is, first luxury Barn and Esmeralda, then mirrored Bavaro and Punta Cana and the last Premier.
In November, booked on the advice of the operator (not Manzana) Bahia Principe Premer as a children's hotel, which has a "children's" package in the rooms in the form of bathrobes for children, milk in the minibar and small similar items for children.
But we couldn’t find any reviews about this particular hotel in the Gran Bahia Principe network... A month before departure, we still found a review that said that the hotel is located on the network, but it is the most extreme to the road, that is, 20 minutes to the ocean on foot, yes, trains often go, but we considered that it was not a very convenient option for us with a stroller and turned to the tour operator with a request to replace the Bahia Principe Premer hotel with the Gran Bahia Principe Bavaro hotel, which is located in close proximity to the ocean and walk to it 5 -7 minutes) The tour operator, having requested free places and charged us with an additional payment of about $ 900, rebooked the hotel for us. -200 dollars and they were moved to the Gran Bahia Principe Bavaro hotel) - the advantage is proximity to the beach, the main restaurant and the rooms themselves are newer - four-poster bed, plasma and good new plumbing)
The voucher clearly indicates the name of the Gran Bahia Principe Bavaro hotel and the name of the Family suit room, but at the reception we were immediately put on Premiere bracelets (even before check-in - to visit restaurants) with which we were not allowed into the main restaurant... we suspected something was wrong and went to sort it out... Bottom line - we were told that we did buy the Premier - and that the inscription on the Bavaro voucher does not mean anything and there is simply no category of Family Suit rooms in Bavaro. Rather, there are, but they are called Superior suit - that is, we have an error in the voucher - which was made by the operator and therefore we are accommodated in the Premier... there were 20 of us from Ukraine... at the reception they did not want to hear anything about our surcharges or about what the name of the hotel is still written on the voucher... the guide of the host Terramar - Elena - behaved strangely - she did not take any part in the negotiations at all - at all! Having barely called her, she nevertheless arrived - she announced that she had written a letter to Kyiv and was waiting for what they would say, she did not even try to talk to the hotel staff. Let me remind you that it was Christmas - a day off and the time difference... it was already late in the evening in Kyiv, that is, she knew perfectly well that no one would decide anything in Kyiv now and only she could provide us with at least some assistance in the negotiations, but no - she just told us about it, turned around and left without even trying to help (((
As a result, we were settled in the Premier at 17-00, the last and only of all with 2 children after a 12-hour flight... By the way, there were no children's "packages" in Premier) no milk, no bathrobes - nothing!
After spending a lot of money and time in the next 2 days on negotiations with Kiev operators, after 2 nights we were moved to the right hotel…
After 2 days, the younger girl was poisoned, they ate only the maximum children's food... they called the number in the insurance and ended up in the Travel Professional Group company... why? It’s not clear - after all, they called the insurance company... after long songs and melodies, they dictated the insurance number to us... they called back the European Travel Insurance insurance company - they reported our coordinates and called the doctor for the child 1.8, stating that we had poisoning and the child had vomiting and diarrhea... they said that in 5 minutes they will call back and inform you when the doctor will arrive... After 2 hours (!!! ) without waiting for the call, we called back again... again a new operator - 2 hours to clarify the data and again - “in 5 minutes we will call back and say when the doctor arrives”... And ALL! Not a call... we are experienced parents - we managed it ourselves - and we have medicines at the ready, but the fact itself - how is it possible - after all, a small child needs a doctor! We made 3 calls for 5-7 minutes, spending a lot of money on empty talk - we never saw a doctor, we never got a call (((
The next day I got poisoned... the next day the eldest daughter...
We told our guide about such poisonings - she reacted calmly, said that everyone here was poisoned and almost every 3 of her tourists were poisoned here (((
These are our operators and insurances... the impressions about the quality of service are simply terrible (
Summary about the country
I really liked the Dominican Republic as a country (oddly enough)
Green and bright, very comfortable weather - in our period it rained every day, but in the morning for 5 minutes, the wind near the ocean is sometimes strong, but very warm - it is very comfortable to lie down and for children - it does not soar, there are waves, often with small algae - they are really immediately removed from the beach, but they remain in the ocean) in principle, there is no discomfort) the ocean is warm)
There are always sunbeds on the beach - despite the fact that the hotel was full, you can always find a sunbed, naturally you need to take it at 7 hours under an umbrella, but this is also not a problem)
Kitchen…very monotonous and relatively small assortment. There is nothing to feed the children - at all - in the evening even mashed potatoes cannot be found (Everything is breaded and in a bunch of sauces (
Animation is average - it is, but not a theater)) who wants to always find something to do)
Very weak children's animation - there is practically no children's disco - this is one dull animator and 5 children - although there are hundreds of them in the hotel.
No peacocks and other animals walked around the territory.
Russians and Ukrainians are often ignored, and at the reception and at the bar, first of all, Europeans and Americans will be served - this is very offending...
So the hotel is a solid 3-4 with a stretch - and all because of the staff - the territory itself, the beach and the rooms are basically good, but the staff, the kitchen spoil everything (
Well, our operators distinguished themselves... we will definitely return to the Dominican Republic to a decent hotel, but without our operators.
The composition of the family - 2 adults and 2 children - 6.5 and 1.8 years.
Departure from Kyiv was delayed by 40 minutes, but we were even on the spot an hour earlier than the arrival time.
Group transfer and at the hotel reception we were around 11 am - settled at 17-00 pm - the last!
So, it all started with the reception)
Background:
The hotel territory consists of 5 hotels - Gran Bahia Principe Ambar, Gran Bahia Principe Esmeralda, Gran Bahia Principe Bavaro and Gran Bahia Principe Punta Cana Gran and Bahia Principe Premer - the hotel is stretched inland, so the hotel is located as if one after another - that is, first luxury Barn and Esmeralda, then mirrored Bavaro and Punta Cana and the last Premier.
In November, booked on the advice of the operator (not Manzana) Bahia Principe Premer as a children's hotel, which has a "children's" package in the rooms in the form of bathrobes for children, milk in the minibar and small similar items for children.
But we couldn’t find any reviews about this particular hotel in the Gran Bahia Principe network... A month before departure, we still found a review that said that the hotel is located on the network, but it is the most extreme to the road, that is, 20 minutes to the ocean on foot, yes, trains often go, but we considered that it was not a very convenient option for us with a stroller and turned to the tour operator with a request to replace the Bahia Principe Premer hotel with the Gran Bahia Principe Bavaro hotel, which is located in close proximity to the ocean and walk to it 5 -7 minutes) The tour operator, having requested free places and charged us with an additional payment of about $ 900, rebooked the hotel for us. -200 dollars and they were moved to the Gran Bahia Principe Bavaro hotel) - the advantage is proximity to the beach, the main restaurant and the rooms themselves are newer - four-poster bed, plasma and good new plumbing)
The voucher clearly indicates the name of the Gran Bahia Principe Bavaro hotel and the name of the Family suit room, but at the reception we were immediately put on Premiere bracelets (even before check-in - to visit restaurants) with which we were not allowed into the main restaurant... we suspected something was wrong and went to sort it out... Bottom line - we were told that we did buy the Premier - and that the inscription on the Bavaro voucher does not mean anything and there is simply no category of Family Suit rooms in Bavaro. Rather, there are, but they are called Superior suit - that is, we have an error in the voucher - which was made by the operator and therefore we are accommodated in the Premier... there were 20 of us from Ukraine... at the reception they did not want to hear anything about our surcharges or about what the name of the hotel is still written on the voucher... the guide of the host Terramar - Elena - behaved strangely - she did not take any part in the negotiations at all - at all! Having barely called her, she nevertheless arrived - she announced that she had written a letter to Kyiv and was waiting for what they would say, she did not even try to talk to the hotel staff. Let me remind you that it was Christmas - a day off and the time difference... it was already late in the evening in Kyiv, that is, she knew perfectly well that no one would decide anything in Kyiv now and only she could provide us with at least some assistance in the negotiations, but no - she just told us about it, turned around and left without even trying to help (((
As a result, we were settled in the Premier at 17-00, the last and only of all with 2 children after a 12-hour flight... By the way, there were no children's "packages" in Premier) no milk, no bathrobes - nothing!
After spending a lot of money and time in the next 2 days on negotiations with Kiev operators, after 2 nights we were moved to the right hotel…
After 2 days, the younger girl was poisoned, they ate only the maximum children's food... they called the number in the insurance and ended up in the Travel Professional Group company... why? It’s not clear - after all, they called the insurance company... after long songs and melodies, they dictated the insurance number to us... they called back the European Travel Insurance insurance company - they reported our coordinates and called the doctor for the child 1.8, stating that we had poisoning and the child had vomiting and diarrhea... they said that in 5 minutes they will call back and inform you when the doctor will arrive... After 2 hours (!!! ) without waiting for the call, we called back again... again a new operator - 2 hours to clarify the data and again - “in 5 minutes we will call back and say when the doctor arrives”... And ALL! Not a call... we are experienced parents - we managed it ourselves - and we have medicines at the ready, but the fact itself - how is it possible - after all, a small child needs a doctor! We made 3 calls for 5-7 minutes, spending a lot of money on empty talk - we never saw a doctor, we never got a call (((
The next day I got poisoned... the next day the eldest daughter...
We told our guide about such poisonings - she reacted calmly, said that everyone here was poisoned and almost every 3 of her tourists were poisoned here (((
These are our operators and insurances... the impressions about the quality of service are simply terrible (
Summary about the country
I really liked the Dominican Republic as a country (oddly enough)
Green and bright, very comfortable weather - in our period it rained every day, but in the morning for 5 minutes, the wind near the ocean is sometimes strong, but very warm - it is very comfortable to lie down and for children - it does not soar, there are waves, often with small algae - they are really immediately removed from the beach, but they remain in the ocean) in principle, there is no discomfort) the ocean is warm)
There are always sunbeds on the beach - despite the fact that the hotel was full, you can always find a sunbed, naturally you need to take it at 7 hours under an umbrella, but this is also not a problem)
Kitchen…very monotonous and relatively small assortment. There is nothing to feed the children - at all - in the evening even mashed potatoes cannot be found (Everything is breaded and in a bunch of sauces (
Animation is average - it is, but not a theater)) who wants to always find something to do)
Very weak children's animation - there is practically no children's disco - this is one dull animator and 5 children - although there are hundreds of them in the hotel.
No peacocks and other animals walked around the territory.
Russians and Ukrainians are often ignored, and at the reception and at the bar, first of all, Europeans and Americans will be served - this is very offending...
So the hotel is a solid 3-4 with a stretch - and all because of the staff - the territory itself, the beach and the rooms are basically good, but the staff, the kitchen spoil everything (
Well, our operators distinguished themselves... we will definitely return to the Dominican Republic to a decent hotel, but without our operators.
Translated automatically from Russian. View original
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