Don't go to it!

Written: 12 august 2018
Travel time: 3 — 14 august 2018
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 1.0
Cleanliness: 2.0
Food: 2.0
Amenities: 4.0
I'll start with the check-in, we arrived at the hotel at 10 o'clock, settled only at 16. The manager was in the lobby, trying to get money. The TV in the room didn't work. The staff is not friendly.
Food is not a strong point of this hotel, everything is done as it is. The wife was poisoned by tuna, the fruits are often not ripe or rotten. The choice of food is small.
The biggest downside is the beach. All 11 days that we were in this hotel, we never removed algae, which are just heaps on the shore and two meters from the shore in the water. The algae on the shore smells strongly. Do not go to this hotel, this is the worst hotel I have visited in the Dominican Republic. We went to the nearby Arena Blanca beach, there is white sand and no algae. There are also not many algae on Bavaro and they are removed. Do not think that you will be lucky and you will see blue water and white sand, this will not happen. There will be heaps of smelly algae, which the hotel staff for some reason do not clean up.

There is no entertainment at the hotel, dance and karaoke lessons change in turn in the lobby of Punta Cana and Bavar. In the village every day only live music performed by a screaming singer.
They clean up very badly, the day before yesterday they cleaned up only at 18.20. I had to sit in the corridor and wait for them to clean up, instead of relaxing in the room before dinner. There were days when they didn't put water in the bar and stuff. Bed linen is dirty, not changed even once in 11 days. There is dust everywhere, because the cleaning is superficial.
Pools smell strongly of chlorine, dirty. They are not cleaned, only bleach is added. Swimming hair, worms. Hundreds of people sit in the pools from morning to evening without going to the toilet.
There are a lot of mosquitoes in the hotel, the bites of which are very itchy.
Everyone can enter Esmeralda, because there are no guards. You will not be able to enter Fantasia and the Barn. Esmeralda's bracelets don't give you any privileges, you can't even eat at other restaurants.
Think carefully before booking a tour to this hotel. The hotel is really 3 stars. One pathos, there is no service. Take a ticket better to Bavaro Princes, Majestic, Iberostar. These hotels clean the beaches and recruit positive staff. And better not go to Punta Cana, go to the Caribbean Sea, where there are no waves, algae, everything is cheaper. Do not spoil your vacation and do not lose a lot of money by buying a tour to this hotel.
Translated automatically from Russian. View original