Негостеприимный отель с расистами среди персонала Unhospitable hotel with racist staff

The 5* hotel does not pull at all. I would give it 3-4 stars maximum. After a long flight, Anex didn't even bother to give water to everyone on the bus. As soon as we were brought to the hotel, it seemed that we were not expected. We left the suitcase at the entrance and went to check in at the reception. Having stood in line, about 10 people arrived and gave the employee at the counter a voucher and passports. They do not understand Russian there, for a long time he rummaged through the computer and consulted with a colleague. After he issued cards from the room and for towels. They don't explain or tell anything. What to do next and where to go is not clear. We went to the luggage, showed the bellboy what number we had and he said that he would deliver the suitcase within 20 minutes and sent us on foot. It was already getting dark and we barely found our building, went into the room and a couple of minutes later brought the suitcase. Corps was 4th. The room is old but large and, oddly enough, everything worked. The air conditioner is noisy. Take with you an adapter from the American to the Euro outlet. Apparently lucky with this.
In general, we unpacked our things and went to look for food and drinks. The hotel is big, it's dark outside. You won’t understand where to go right away, but we found a canteen. At the entrance, the girl asks to wear a mask. The food in the hotel is ok. There is beef, chicken, pork, burger patties, various vegetables, salads, sauces, dressings, several types of cheese, even dor blue, sausages, ham, food for vegans and diabetics, a lot of sweets, cakes, pastries, desserts, ice cream, yogurts , in the morning scrambled eggs and omelettes, pancakes, pancakes, faffles. Buns, white, gray, black bread, toast and much more. From seafood, mainly mussels, squids, fried fish. There were also lobsters a couple of times. There were never any shrimp. From fruits you can eat oranges, papaya, pineapple, the rest is not ripe, but there were also mangoes, melons, watermelon, tangerines. In the mornings, in addition to coffee and cocoa, there is champagne in ice buckets and Bloody Mary kits. The waiters can bring any drink from the bar or you can go and get it yourself.
In a la carte restaurants, there is a live queue not by appointment - wait at least an hour to get in.

Alcohol in the hotel is good. All drinks from branded bottles. For additional only drinks over 12 years old. In general, they drank a lot, did not get sick. Everything is delicious and good. The best cocktails at the bar where the reception. The beach bar is run by racists. Russians are poured badly and reluctantly. They smile at their own and the Americans and pour normally.
Generally about the staff. Get ready, who will go, that you will encounter a lack of understanding of the Russian language, in places with a boorish attitude. We decided to go to a la carte with my wife, we came and took a queue, we sit waiting, after 20 minutes two American "barges" came and also sat down to wait. So, after sitting for 1 hour and 20 minutes, and as the turn had already reached us, the employee at the entrance invited American women to the restaurant, and she pretended not to see us. To my indignation that it was our turn and they came later, she simply dismissed it. The mood was spoiled. Golf carts also drive around the territory and carry tourists, so I wanted to drive a couple of times and also pretended that they didn’t hear me.
There is no snack bar. So if you want to have a snack between breakfast, lunch or dinner, then there is nothing to do. Only drink. They won't let you take something out of the restaurant on a plate. This is for Privelegie, and you can use your hands or napkins.
The beach line is small, there are some barrels in the sea, such as breakwaters. The waves are cool, the water is warm, there were almost no algae. There were enough sun loungers.
Two large pools, there are a lot of sun loungers around them, but only a part with umbrellas. So, if you don't have time, then burn as you want.
There are no lifeguards on the beach and pools. No one!!! ! On the beach, bartenders raise and lower the flag. In the mornings and evenings there is a security guard on the beach, but he is in uniform and will not help you in the sea.
The area as a whole is not bad, beautiful. Ponds, fish, birds, turtles, flamingos, storks, cats. Everyone can be fed.

Animation is designed for local or Spanish speakers. During the day, so-so, a couple of people walk around with a column. In the evenings it is more interesting, competitions, dances, shows. At night, even the lanterns do not burn on the territory. We went on a tour at 5:30 in the morning, so we barely got to the reception, at least gouge out our eyes. No lunchbox for you.
Will I come back here… No. Let them first teach their staff politeness, tact and attentiveness.