Ужас неописуемый Horror indescribable

I am talking in "hot pursuit" about my honeymoon at the Barcelo Premium Punta Cana 4 * sup. I’ll note right away that I live in France and here a 4-star superior hotel means “a very good hotel with maximum comfort, but not 5 *, because, for example, there is no golf course or any other excesses of this kind on its territory. ” My husband and I looked at the photos of the room on the hotel website, on the website of the agency that sold us the trip, and were satisfied with our choice. Everything was great until we got to our room at midnight after a 10 hour flight. Not a single lamp worked, the water in the shower was either cold or hot. It was not possible to achieve the effect of "warm, you can take a shower" in this room. The husband (94 kg of muscle) opened the balcony door with difficulty, carrying it over the rails, along which, in theory, it should have moved freely. The curtains turned out to be equal in several places and with traces of something red, either blood or some kind of juice. The air conditioner worked as an industrial freezer: it drove only icy air and thundered like an airplane taking off. . The first impression of the honeymoon was definitely spoiled. The time was late, so we decided to deal with the number in the morning, after the usual meeting with a representative of the tour operator on the spot. By the way, in the morning we understood the reason for the non-working lamps: they were all turned off from the sockets, which, you see, is very smart, taking into account the arrival of guests at midnight. In the morning, during a conversation with a representative of the tour operator, they presented all claims to the room. He promised to resolve the issue and, lo and behold, after half an hour we were given a new number. . . the same killed, but overlooking the pool. . . we refused to take it. They didn’t see any point in changing the awl for soap, and the noise from the pool with constantly drunk American tourists did not attract us much. In the morning, passing from our 6th building to the 3rd, we saw a room in the 4th building, which was being cleaned. We asked to see, fortunately, the local people are very friendly and helpful. The room was not close to where we lived. New furniture, tiles on the floor, normally opening balcony door and other "charms of life". We decided to go to the reception and get justice. After a 20-minute explanation with the receptionist, we received an answer that our company did not buy a room in the 4th building, if we want to move there, then we have to pay an extra $ 20 per person and per night, and in general, the entire 4th building of the hotel is occupied. Who does not know, the hotel has more than 700 rooms, but on the beach and in the restaurant we barely saw 700 people during the first three days of the trip. . . In general, we were definitely deceived without a twinge of conscience. Our patience after such a response expired and we demanded a conversation with the hotel manager. I sincerely sympathize with this girl, because she had to listen to everything that, as they say, has accumulated. We escorted her to her room, showed her all the 4-star amenities and asked her opinion on the correspondence between the declared level of the hotel and the real situation. They explained that before buying a trip, they carefully studied the hotel's website, which did not say anything about the dead rooms in some buildings and the restored rooms in others. To which she cheerfully declared: "Let's go to the reception and look at the hotel's website. " We agreed, but by a strange coincidence, the site, according to her, for some reason did not work that day. . . In general, after 3 days of wandering and spoiled mood, they gave us a room in the 4th building of the hotel, where we could live, because there was nowhere else to live. ADVICE TO EVERYONE WHO IS GOING TO GO TO THIS HOTEL: DO NOT GO, CHOOSE SOMETHING ELSE. BUT, IF YOU HAVE DECIDED TO GO AT YOUR OWN RISK, DEMAND GUARANTEE FROM THE TOUR OPERATOR THAT YOU WILL LIVE IN THE FIRST OR SECOND BODY. THEY HAVE BEEN REFURBISHED AND ARE USUALLY DESIGNATED FOR AMERICANS AND CANADANS. DON'T BE AFRAID TO GET JUSTICE IF YOU HAVE BEEN IN A KILLED ROOM. STAND YOUR OWN AND DON'T EVEN THINK TO PAY FOR ANYTHING: YOU HAVE ALREADY PAID FOR THE TRIP TO THE TOUR OPERATOR AND YOU SHOULD NOT BE INTERESTED IN HIS RELATIONS WITH THE HOTEL. In general, the Dominican Republic is a very beautiful country. Beaches, ocean and coconut palms - this must be seen at least once in a lifetime!