Absolutely terrible!!!

Written: 16 march 2012
Travel time: 22 — 29 february 2012
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 1.0
Cleanliness: 3.0
Food: 1.0
Amenities: 7.0
I'll start with the main - the hotel does not correspond to 5 stars, it's a fact. I have been in hotels of different classes, as well as in many countries, so I don’t want my comment to be regarded as a nitpick, just facts...
Upon arrival, the accommodation was quite fast, given that the check-in was from 14-00, and we arrived at 10-30, we ended up in the room at 11-20 (free of charge)
Room in building D2 on the second floor. The view from the window is good, a nice plus is the proximity to Towel House. The room itself with rather ancient furniture, no bathroom, only a cabin. There were no usual bottles of shampoo and conditioner, only shower gel attached to the wall. Removed normally, left $ 1.

The food is really monotonous, for 1 week everything is the same, only the location of the trays with food has changed. I really didn’t like how to pick up food on a plate, it can’t be called a spoon, it slightly resembled a pitchfork with two ends. That is, in order to get the desired amount of salad, it was necessary to work hard, because "this device" did not fix food, but rather reminded that "enough to eat" !!!
The La Carte restaurant is worthless, they served nonsense called pizza.
The beach is well... not very, if not bad. Very very dead sunbeds, wooden with a rusty latch, which could not always fix the position. Entrance from the pontoon, the reef is very beautiful.
And now the most interesting thing: WE HAVE LOST $50 from the safe!! ! We reported this to the reception, security came, everyone asked, we told everything, showed our things, the remaining money, we were sworn to look into the situation and. . .
In the morning meeting with the Front Office Manager, his name MR. Tamer communicated through the translator-our guide Mohammed (Coral), of everything I said, Mohamed translated exactly one third correctly, the rest of the time they discussed how attractive I am for MR. Tamer !! ! I understand Arabic is very good, believe me, but for them it was my secret. The next day, the hotel had to give an answer whether they would return the money to us and what was our surprise when we were told that the HOTEL IS RESPONSIBLE ONLY FOR THINGS LEFT OUTSIDE THE SAFE !! ! In other words, people, you can safely lay out millions around beds and say that they are gone, they will certainly be returned to you !! ! We were shocked !! ! Well, if the amount was impressive, otherwise $ 50. We decided not to humiliate ourselves, turned around and left. However, on the last evening before our departure, our guide sent us a letter asking for a meeting, and at this meeting he suggested that we write a statement to the police !! ! A day earlier, we learned that our neighbors, having returned from the beach, found the open door of their room and the cleaner rummaged through their suitcases, the neighbors were not at a loss and filmed this action on camera !! ! And the funny thing is that all this happened on the same day as our event.

It follows from this that the respected MR. Tamer, Front Offise Manager, at the time of our appeal to him, had a video of an unscrupulous janitor rummaging through his suitcases, and knowing this, he claimed that all Ukrainians and Russians are lying, and in general he meant them.
We did not take any more measures and stupidly scored on it. However, I swore to MR. Tamer that I would remember this vacation for a long time!
In conclusion, I would like to note a beautiful and large territory, not perfectly clean, but that's another story!
Translated automatically from Russian. View original