The hotel is not a five star hotel as the tour operators sell it!!

Written: 2 november 2019
Travel time: 25 october — 5 november 2019
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 5.0
Cleanliness: 1.0
Food: 7.0
Amenities: 2.0
The tour operator Tui in Egypt deserves a separate review. . . this is not about it here. . . the hotel does not meet the 5-star criterion, which the managers and representatives of the hotel in Egypt do not hide. . . accordingly, we were deceived by the Ukrainian tui and arrived expecting service for this money! !!
The rooms are old and the descriptions about being refurbished are also not true. . . all the lamps are wobbly, the curtains and furniture are terrible - all stained! The bathroom has a shower and a bath. . . in the shower the water is in the pan. . . there were two rooms - both there and there the same. . . cleaning depends on the cleaner - we had room 1874 - cleaned badly!! ! Room 1865 - a bit better. . . for 11 nights the sheets were not changed even once!! ! Even when told at reception. . .
The food is relatively varied and tasty (although there was one poisoning with a temperature of 38 (nifuroxazide saved))! drinks problem! except for yupi and all sorts of fantopepsi, there is nothing to drink !! ! for the first time we did not see packaged juice anywhere on the territory !! ! there is no ice cream either... there is nowhere to have a bite to eat during the day at the gardens !!! ! bananas, apples, grapes, melon, persimmons, dates and sometimes pomegranates!!!

Leisure-animation is intrusive, allowing itself liberties in terms of dragging tourists into the pool and all sorts of familiarities... after two days of pestering, barked that they were tired and then lagged behind... near the large pool, the music yells impossible !! ! the head is square... our the building went directly to the pool - and during the day it was impossible to stay there... people around the pool complained - to no avail !! ! very loud - only the animators themselves liked it !! ! I have never seen such sun loungers in my life !!! ! uncomfortable !! ! two lying position and head on the floor below... there are almost no umbrellas... a couple of pieces where they remained... when it's hot, there is nowhere to hide... a pool with waves - sunbeds are half-broken, there are almost no umbrellas... and the main minus - not a single umbrella moves !! ! three people have to spin around it in the direction of the sun !! ! the first time we met this (there is something to compare with !! ! in Egypt more than 20 times! )))
The sea!!!! ! there is none!!!! ! the tides are constant!! ! where they write that there is a sunset from the middle of the pantone - you can’t swim with children !! ! it’s shallow all the time and you need special shoes!! ! the pantone is long! ! ! in windy weather it is long and not pleasant to walk!! ! blows everything that is possible!! ! in the neighboring hotel the entrance to the Sea is good!! ! but the guard yelled that we should not swim there. . . and most importantly!! ! a pipe was lowered, where the sewage flows !!! ! therefore, you can’t go here at all . . !! ! I have all the videos !!!
Television !! ! again a puncture !! ! there is no cartoon channel !! ! there is no musical channel either !! ! two Russians - Russia 24 and RTR planet !! ! there is still TNT - there is nothing to watch either !! ! a flash drive with films was prudently taken by us - but you can’t watch it here!! ! they said, my Virus will destroy the hotel system!! ! I won’t even comment!! ! it remains only to howl in the evening!!!
It is impossible to walk around the territory!! ! They spray chemicals all the time!! ! there is a video!! ! for example, at 11.30 in the morning!! ! lips and cheeks are burning!! ! the nasopharynx swells!! ! to requests to stop poisoning people!! ! there is no reaction! ! ! they said that the chemicals are in accordance with the standards!!! but they themselves are wearing masks. . . so the stench is terrible!!! and even dangerous with children!!!!
The hotel itself is not on the second !! ! but on the third line ! ! between the beach and the garden, there are still private villas !!! ! the shuttle travels badly !! ! you can wait 30 minutes !! ! which reduces the time spent on the beach, if gathered!!!
At the reception, Wi-Fi almost does not work !! ! it stinks of flavoring so that it immediately shifts its nose again !! ! whoever has an allergy is horror !!!

I don’t recommend anyone to go here!! ! We ourselves were deceived by a big name!! ! and it’s a pity for the money, because even if you close your eyes to the shortcomings of the hotel, sewage into the sea and chemical poisoning is not a vacation!! ! which tour operators don’t write! ! !
Translated automatically from Russian. View original