Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
3.0
Amenities:
1.0
We left Kazan. The flight of the airline "Red Win" was postponed by one hour. We flew 5 hours instead of the stated four. No food during the flight, water on request. The flight attendants said that the tour operator refused to feed us (thank Coral!! ). At the airport, upon arrival, our luggage was waiting for half an hour. We were charged 28 dollars for a visa, instead of 25 declared. When I asked why 28 and not 25, I received the answer: "Because. " This applied only to AnehTour and CoralTravel tourists, who were immediately sent to a separate corridor. The rest paid 25 (glory to Coral for the second time!! ). Then, having searched a bit for our bus, we loaded into it and waited for an hour for a family of negligent tourists of three who disappeared somewhere. And then began a long and tiring journey to our hotel, which took 4.5 hours. German and Ukrainian tourists arrive at Marsa Alam airport and drive 17 km to the hotel, we are the same. we arrive at Hurghada Airport and trudge 280 km. The question is why such difficulties?
Arriving at the hotel, we saw a group of German tourists near the reception desk, who arrived a little earlier than us. The guide who accompanied us put our passports at the check-in desk and left after saying something to the hotel staff. A guy and a girl of 20 years old came with us. The four of us began to wait for someone to pay attention to us. The Germans were settled quickly, we continued to stand, periodically reminding us of ourselves. Finally, we were given an envelope with the room number, as it turned out, we and the young couple who came with us had the same room number - 2845. When we asked why, they answered us. What do not worry, they say, these are different rooms, just adjacent.
Ahmed escorted us to the room, ran 500 meters after him with suitcases, we went into the room and were simply shocked to see that it was a two-room suite, with one large bed, a balcony, overlooking the sea, a bathroom and a toilet in one room, which was a walk-through room, and with two small beds in the second small room, which did not have a window.
Almost in a stupor, we asked Akhmet: “What is this? » He began to run around the room, open the curtains on the window, show a view of the sea and say: “Look, you will like it, but you will have free Wi-Fi. ” Naturally, we did not agree, saying that we had booked and paid for the Room Superior Gardenview, which in Russian means “superior room with a view of the garden”, and you are trying to put us in a communal apartment. Ahmet said, "But you are family. " We answered him that we are not a family, that we do not know each other with these young people.
After that, the four of us went to the reception, and Akhmet disappeared somewhere.
Arriving at the reception, we began to demand separate rooms, proving that we booked and paid for something completely different, in contrast to what they are trying to impose on us. They figured out something among themselves for a long time, they understand Russian very poorly, and accordingly they speak the same way. Finally, having given us with a friend and a young couple envelopes with the cherished keys to the rooms, taking our suitcases, we were taken to our rooms by two people from the reception, Akhmet was not observed on the horizon. On the way to the room, I realized that we were being taken away from the territory of the Royal Tolip Beach Resort 5 * hotel and taken to the Magic Tulip Beach Resort @ Spa 4 * hotel. When I asked if they were taking us to the top four, our guides assured us that no, this was a tulip resort, five.
Arriving in our room (607), we saw a sad picture. The room is dark, consisting of a large room divided by a wooden partition with a door.
In the first half there were two small beds, a TV with a cabinet, in the second half there was one double bed and also a TV with a cabinet. The bathroom has a toilet, sink and shower. The door in the bathroom was swollen from the bottom with water and closed very poorly. Bed linen in spools, thoroughly washed, grayish in color. Two pillows are flat as pancakes, smelly. The blanket was also never washed, apparently, and it stank so much that it was impossible to sleep under it. The lighting in the room was such that we could not see what was in our suitcase. Having run to the reception, we found out that tomorrow we will be provided with normal rooms at 12 o'clock. Since we spent 17 hours on the road, we only had the strength to spend the night where they took us. The front door of our room overlooked the backyard of the hotel, there were quarters for staff and the screams and laughter of the Arabs were heard from there all night.
A young couple who came with us received a room next to us (608) and was also going to go to the reception for a new number the next morning.
The next day we learned that the young people had already received a room in the second building on the second floor and were satisfied with this number. Approaching the reception desk, seeing Akhmet there, we approached him and began to find out why we were given a room that did not correspond to the one we paid and booked, and even in a hotel lower by one star. Nerves couldn't take it anymore. He handed us an envelope with the key to room 3121 and told us to go and see this room. Arriving at room 3121, we saw a small room with one large bed. The window of the room overlooked the desert. Since we had booked a room with two separate beds, we went back to the reception. It was raining heavily outside and we got our feet wet. They came already very angry. Gave the keys to the manager. We went back to our 607 room.
After an hour, we decided to go to the reception and change the smelly pillows, where we were handed the keys to room 2407. A day of our wanderings around the rooms passed. The start of the holiday was hopelessly ruined. We received no apology from the hotel and no compensation.
The room was located on the first floor, a window to the pool, with one large bed, instead of a second full bed, they brought us a cot. The TV remote did not work, there was no strength left to sort things out, and we turned the TV on and off for the rest of the days manually. The bed linen was also in spools and grayish in color, which we never changed in 9 nights. And this is a five star hotel! Horror!! ! The food in the restaurant is not a fountain. They don't know how to cook meat - it's tough. An abundance of flies everywhere. In a restaurant, on the beach, by the pool. They simply do not give rest anywhere for one minute. On the beach, the sand is like asphalt, hard.
We made all our purchases from him, basically, we became very friends with him. There is also a shop near the pool. The seller knows Russian. Near the beach there are shops with papyri, camel wool carpets, figurines and so on. Near the beach they sell mangoes and pomegranates. Freshly squeezed strawberry and mango juices ($3) are served on the beach.
On the way back at the Hurghada airport, our luggage was inspected and we were groped several times. Such security measures, of course, please. But, I would like the Egyptian employees to treat us like human beings, and not like prisoners in a concentration camp. I was forced to take off my glasses and put them on the conveyor for screening. My request to give me a container was refused in a rude manner. As a result, I was driven to hysterics with tears, as a mountain of suitcases began to run into my glasses, which filled up and crushed them, I don’t know how they remained intact as a result.
I can't see anything without glasses, my request to stop the transporter was ignored. I was helped to cope with the search for glasses by a man standing in line next to me. Otherwise, I would be left without them. The passport was also thrown onto the conveyor, as a result of movement, it fell down, the bag with my things was torn, things fell out on the floor, there was noise, screams and screams all around.
I have never experienced such horror, although I have traveled every year since 1982. For a long time I could not calm down and calm my tears. A week has passed, and I remember all this horror at the airport and, apparently, I will not forget it soon. The flight was delayed for an hour without explanation and without announcing the departure time. On the way back they offered water, hot meals (for a fee), which was very helpful. That was the journey. Six years of waiting for the "discovery" of Egypt and such a disappointment!! ! Russians are not welcome there.
Arriving at the hotel, we saw a group of German tourists near the reception desk, who arrived a little earlier than us. The guide who accompanied us put our passports at the check-in desk and left after saying something to the hotel staff. A guy and a girl of 20 years old came with us. The four of us began to wait for someone to pay attention to us. The Germans were settled quickly, we continued to stand, periodically reminding us of ourselves. Finally, we were given an envelope with the room number, as it turned out, we and the young couple who came with us had the same room number - 2845. When we asked why, they answered us. What do not worry, they say, these are different rooms, just adjacent.
Ahmed escorted us to the room, ran 500 meters after him with suitcases, we went into the room and were simply shocked to see that it was a two-room suite, with one large bed, a balcony, overlooking the sea, a bathroom and a toilet in one room, which was a walk-through room, and with two small beds in the second small room, which did not have a window.
Almost in a stupor, we asked Akhmet: “What is this? » He began to run around the room, open the curtains on the window, show a view of the sea and say: “Look, you will like it, but you will have free Wi-Fi. ” Naturally, we did not agree, saying that we had booked and paid for the Room Superior Gardenview, which in Russian means “superior room with a view of the garden”, and you are trying to put us in a communal apartment. Ahmet said, "But you are family. " We answered him that we are not a family, that we do not know each other with these young people.
After that, the four of us went to the reception, and Akhmet disappeared somewhere.
Arriving at the reception, we began to demand separate rooms, proving that we booked and paid for something completely different, in contrast to what they are trying to impose on us. They figured out something among themselves for a long time, they understand Russian very poorly, and accordingly they speak the same way. Finally, having given us with a friend and a young couple envelopes with the cherished keys to the rooms, taking our suitcases, we were taken to our rooms by two people from the reception, Akhmet was not observed on the horizon. On the way to the room, I realized that we were being taken away from the territory of the Royal Tolip Beach Resort 5 * hotel and taken to the Magic Tulip Beach Resort @ Spa 4 * hotel. When I asked if they were taking us to the top four, our guides assured us that no, this was a tulip resort, five.
Arriving in our room (607), we saw a sad picture. The room is dark, consisting of a large room divided by a wooden partition with a door.
In the first half there were two small beds, a TV with a cabinet, in the second half there was one double bed and also a TV with a cabinet. The bathroom has a toilet, sink and shower. The door in the bathroom was swollen from the bottom with water and closed very poorly. Bed linen in spools, thoroughly washed, grayish in color. Two pillows are flat as pancakes, smelly. The blanket was also never washed, apparently, and it stank so much that it was impossible to sleep under it. The lighting in the room was such that we could not see what was in our suitcase. Having run to the reception, we found out that tomorrow we will be provided with normal rooms at 12 o'clock. Since we spent 17 hours on the road, we only had the strength to spend the night where they took us. The front door of our room overlooked the backyard of the hotel, there were quarters for staff and the screams and laughter of the Arabs were heard from there all night.
A young couple who came with us received a room next to us (608) and was also going to go to the reception for a new number the next morning.
The next day we learned that the young people had already received a room in the second building on the second floor and were satisfied with this number. Approaching the reception desk, seeing Akhmet there, we approached him and began to find out why we were given a room that did not correspond to the one we paid and booked, and even in a hotel lower by one star. Nerves couldn't take it anymore. He handed us an envelope with the key to room 3121 and told us to go and see this room. Arriving at room 3121, we saw a small room with one large bed. The window of the room overlooked the desert. Since we had booked a room with two separate beds, we went back to the reception. It was raining heavily outside and we got our feet wet. They came already very angry. Gave the keys to the manager. We went back to our 607 room.
After an hour, we decided to go to the reception and change the smelly pillows, where we were handed the keys to room 2407. A day of our wanderings around the rooms passed. The start of the holiday was hopelessly ruined. We received no apology from the hotel and no compensation.
The room was located on the first floor, a window to the pool, with one large bed, instead of a second full bed, they brought us a cot. The TV remote did not work, there was no strength left to sort things out, and we turned the TV on and off for the rest of the days manually. The bed linen was also in spools and grayish in color, which we never changed in 9 nights. And this is a five star hotel! Horror!! ! The food in the restaurant is not a fountain. They don't know how to cook meat - it's tough. An abundance of flies everywhere. In a restaurant, on the beach, by the pool. They simply do not give rest anywhere for one minute. On the beach, the sand is like asphalt, hard.
We made all our purchases from him, basically, we became very friends with him. There is also a shop near the pool. The seller knows Russian. Near the beach there are shops with papyri, camel wool carpets, figurines and so on. Near the beach they sell mangoes and pomegranates. Freshly squeezed strawberry and mango juices ($3) are served on the beach.
On the way back at the Hurghada airport, our luggage was inspected and we were groped several times. Such security measures, of course, please. But, I would like the Egyptian employees to treat us like human beings, and not like prisoners in a concentration camp. I was forced to take off my glasses and put them on the conveyor for screening. My request to give me a container was refused in a rude manner. As a result, I was driven to hysterics with tears, as a mountain of suitcases began to run into my glasses, which filled up and crushed them, I don’t know how they remained intact as a result.
I can't see anything without glasses, my request to stop the transporter was ignored. I was helped to cope with the search for glasses by a man standing in line next to me. Otherwise, I would be left without them. The passport was also thrown onto the conveyor, as a result of movement, it fell down, the bag with my things was torn, things fell out on the floor, there was noise, screams and screams all around.
I have never experienced such horror, although I have traveled every year since 1982. For a long time I could not calm down and calm my tears. A week has passed, and I remember all this horror at the airport and, apparently, I will not forget it soon. The flight was delayed for an hour without explanation and without announcing the departure time. On the way back they offered water, hot meals (for a fee), which was very helpful. That was the journey. Six years of waiting for the "discovery" of Egypt and such a disappointment!! ! Russians are not welcome there.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Good hotel, had a great time
- Good hotel for a family vacation
- Rest was a success
- One star is the real rating for this hotel!
- horror full
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