Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
2.0
Cleanliness:
5.0
Food:
7.0
Amenities:
7.0
Incredible sea, but terrible service and disrespect from some employees
Overall, the vacation was not bad thanks to the luxurious nature. The beach and the sea here are simply magical, the food is delicious and the hotel grounds and pools are well-groomed. I would like to thank the majority of the team separately - almost all the employees are very good. Special thanks to the bartender with glasses in the Sky Breeze bar, he is a true professional, very friendly and polite!
Unfortunately, the impression of the vacation was greatly spoiled by the behavior of some staff, which is absolutely unacceptable for a hotel of this level:
• Cleaning and reception: The reception staff, as well as the cleaner who serves room 4005, behave arrogantly and disdainfully. It seems that these are not service staff, but presidents. There is absolutely no respect for guests.
• Behavior at breakfast: Both cooks who fry omelets in the morning behave inappropriately and indecently towards girls and women. This causes great discomfort.
• Soundproofing: The rooms have a rather poor audibility, which also interferes with rest.
The hotel has huge potential due to its location, but management urgently needs to pay attention to the qualifications and behavior of the aforementioned employees.
Overall, the vacation was not bad thanks to the luxurious nature. The beach and the sea here are simply magical, the food is delicious and the hotel grounds and pools are well-groomed. I would like to thank the majority of the team separately - almost all the employees are very good. Special thanks to the bartender with glasses in the Sky Breeze bar, he is a true professional, very friendly and polite!
Unfortunately, the impression of the vacation was greatly spoiled by the behavior of some staff, which is absolutely unacceptable for a hotel of this level:
• Cleaning and reception: The reception staff, as well as the cleaner who serves room 4005, behave arrogantly and disdainfully. It seems that these are not service staff, but presidents. There is absolutely no respect for guests.
• Behavior at breakfast: Both cooks who fry omelets in the morning behave inappropriately and indecently towards girls and women. This causes great discomfort.
• Soundproofing: The rooms have a rather poor audibility, which also interferes with rest.
The hotel has huge potential due to its location, but management urgently needs to pay attention to the qualifications and behavior of the aforementioned employees.
Translated automatically from Ukrainian. View original
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