It's great, I don't understand the bad reviews

Written: 26 september 2019
Travel time: 28 april 2019
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
10.0
from 10
Hotel ratings by criteria:
I would like to start this review with a pleasant surprise. For all the time while we were at the hotel, no one, not a single person from the staff asked or hinted at a tip. They didn't even charge $1 for cleaning if we left it on the table. I had to hand it over in person). And when we gave tips in cafes, restaurants, we put them in a common box.
We rested at the end of April. I liked everything very much. I chose this hotel based on the reviews and I am completely satisfied.
We were at the hotel at 7:00. Immediately after filling out the documents, we were offered to have breakfast and promised to be settled by 11:00. We decided not to wait so long, so we left $ 30 at the reception and we were immediately settled in a simply huge room.
Number. It was just gorgeous in building 5 near the lagoon. It included a dressing room of about 15 sq. m, a shower room of 10 sq. m, a main room of about 10 sq. m. m 35, balcony overlooking the lagoon.

Nutrition. I don’t understand the reviews, who write that they didn’t put enough food, just a couple of pieces. If not enough, ask for more, what's the problem. There were no restrictions. During our 8 days of stay there were seafood: crabs, red fish, squid, shrimp. Everything is varied and delicious. Also 3-4 forks of meat. Fruits: watermelon, strawberries, bananas, oranges, apples, dates, peaches, melon, figs. Fresh juices were prepared in the morning, though they were diluted with water. Coffee is very tasty, from the machine. I was pleasantly surprised that they did not serve "yuppies", but juices from packages.
Alcohol. We drank little and only beer and wine. We liked.
Purity. Everything is very clean. Every day they cleaned and changed towels and bed linen. I noticed that a man could go into any restaurant and check the cleanliness, if you didn’t like something, everything was immediately removed.
Very friendly staff who always joked with you)
There are fish in the sea, a smooth entry. Milking me is important, I swim very badly.
Cons: Dirty hotel. I don't recommend going out of season. There is not much greenery, but you eat at the Citadel and that says it all) To be honest, I don’t need greenery, everything is so beautiful and thematic that I didn’t even notice it. There is nowhere to go from the hotel - the desert. We booked a taxi via Uber and a tour via the Internet. Did not like the animation: boring and quiet.
I will definitely come again. Special thanks to Victoria))
Translated automatically from Russian. View original