Sleepless nights at the hotel

Written: 23 october 2011
Travel time: 21 — 23 october 2011
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 8.0
Cleanliness: 9.0
Food: 6.0
Amenities: 7.0
I am writing from the hotel local time 23-4.22. 10.2011 year. (In Moscow, respectively, 01-45) Under the windows of our building, 10 people are jumping at the so-called beach party to wild music turned on at full power. Music yells so that the windows in the room ring. Children cannot sleep and cry. I called the reception, they said that I would have to endure until 00-30. This is their new fashion - beach parties. How is it possible to organize such events in a family hotel so ineptly. Is it really impossible to move their holding further from the residential buildings, especially since the territory allows! These parties will now be every Saturday! ! ! That is, you will have to endure them for your own money again. But what about people who need to sleep before leaving? ! Therefore, who is going to the hotel - think: is it worth it to go with children. In general, we are in the hotel for the third time. With great regret to be honest - the hotel is getting worse!
This is expressed in the gradual "killing" of rooms and in the variety and quality of food. The periodic lack of dishes in the restaurant and empty seats, especially at dinner. True, we must pay tribute: the hotel staff tries to solve problems that arise, responsive to the wishes of the guests. It's a pity, but I probably don't want to go to this hotel again. Although I have a habit of traveling constantly to hotels that have been checked by previous trips.


Respect and respect to the management of the Citadel Grand Azur hotel! Today is Saturday and we were pleasantly surprised that, having listened to the wishes of the guests, the so-called. the night beach party was moved somewhere (or maybe temporarily stopped until its further location was determined) away from the residential buildings. It's great when the opinion of the guests is listened to! The last review was written "on emotions" during a sleepless night. Therefore, I once again want to thank the hotel for its sensitive attitude towards tourists.
Minor shortcomings of the hotel are compensated by a friendly attitude towards vacationers, and sometimes problems that arise in the hotel are promptly resolved by the guest service. Thank you!
Translated automatically from Russian. View original