Выдержка из досудебной претензии Excerpt from pre-trial claim

Excerpts from the claim
Egypt-Hurghada, LTI Piramisa Deach 5*
I'll just insert excerpts from the claim to the travel agency, removing personal information: Upon arrival at the hotel and checking into the room, a trace was found. shortcomings in the configuration and operability of the room equipment: the safety chain on the front door of the room is broken, the mini-bar does not work, the air conditioner does not work, there is no lighting on the balcony and in the corridor in front of the room, the sun-protection curtain is jammed and does not close completely, the shelf for towels in the bathroom, towel hooks in the bathroom are broken, towel set is only for 2 people, there is no soap, the shower/faucet mixer switch does not work in the set mode, there is no extra crib. The main bed is coming apart at the seams, exposing the fixing hardware that my child was hurt on. After communicating with the hotel staff, the main shortcomings were eliminated,

but there was a constant reappearance of the trail. problems: periodically (1 time in 3 days) the mini-bar and TV stopped working, there was no lighting in the hallway in front of the room, the shower / tap switch did not work in the set mode, the main bed continued to collapse, causing injuries with sharp parts. In addition, constantly, approximately from 16:00 to 18:00 in the dignity. The node of the room was missing ANY water, except for the ability to take a shower or go to the toilet. In the evening (c. 18:30), going down the stairs of the block, he was stained with an unknown substance, oily to the touch, with the smell and color of diesel fuel, which was abundantly smeared on the railing of the stairs. Bridge passages to the pool bars are covered with carpet, worn down to through holes, forming torn unfolded edges, leading (especially at night) to injuries (stumbling). The cabanas on the beach are skewed and the doors won't close,
there is no locking latch. The sun loungers by the pools and on the beach are frankly old, with broken crossbars. There are no tables near sun loungers or on shady umbrellas (mushrooms). The beach towels are in an extreme state of disrepair and look like worn floorcloths. The pools themselves are lined with ceramic tiles that peel off at the bottom and lead to leg injuries. Several times, glass fragments were seen near the pools, which no one was in a hurry to clean up, even after pointing them out to the staff. Public bathrooms are in an extremely deplorable state: bag hooks are broken, cabin locks do not work everywhere. Cabin doors are often skewed and do not close, paper holders are broken. Plumbing is in a state of either severe wear or extremely neglected. In the bathroom near the main restaurant, water drips from the ceiling, there is a persistent smell of feces.
Comments on the work of the hotel bars: The bars of the hotel do not follow the schedule, stopping their activities at will, the bartenders reacted to the comments in a rude manner, pointing out problems with my watch. Drinks in bars (sometimes in the Lobby Bar, all the time in others) were served in disposable plastic cups. 150 ml. In the event of the end of any product in the bar, the bartender simply refused to let it go, and answered proposals to solve the problem by replenishing the product by the hotel staff: “You need it, go and look for it. ” At the same time, in addition to the bartender, there were usually 2-4 more hotel employees at the bar, busy with idle conversations. Especially a lot of comments arose about the food and service in the main restaurant: tables on the street are never served! We are not talking about tablecloths - visitors are forced to look for their own cutlery, salt / pepper, ketchup and napkins. And, often, look in the main restaurant.
The presence of liquid dishes on the menu does not guarantee you the presence of spoons for their use. Spoons have to be “knocked out” of the staff, to the undisguised displeasure of the latter. At the entrance to the inner hall of the main restaurant, employees constantly collect a queue, blocking the passage with a barrier. At the same time, more than half of the seats in the restaurant are free! There is a huge shortage of clean plates, for which there are also huge queues. At the same time, there are a lot of dirty dishes on the tables, which no one is in a hurry to clean up. Even if the table has already been left by visitors. Cooked food in its mass is ABSOLUTELY INEDIBLE! All side dishes are half-cooked. At the point of preparation of "pasta" in trays, half-baked pasta, which, according to the idea of ​ ​ ​ ​ the kitchen, should be brought to readiness by the employee of the point either by frying in a pan with various ingredients, or by immersing in boiling water in a special cone.

In fact, either pasta is laid out in a pan for 3-4 seconds and then passed by visitors in the same half-baked form, or immersed in a cone for 7-8 seconds with a similar result. Moreover, according to my observations, the water in the container does not even reach the lower point of the cone, and has a slightly warm state. Meat dishes cooked on a grill or a point inside the hall are always overcooked to a burnt state. Pre-cooked dishes are completely dry and simply do not chew. There are very few vegetables, while the tomatoes are green, and the cabbage is dry to the point of being unusable. Fruits do not differ in variety, and dates are served in a completely green state. When preparing scrambled eggs, the cook may well pour the eggs into the pan without separating the crumbled shell from them. Pancakes that are not successful or undercooked will also be issued if there are no objections from you. When you try to make yourself tea/coffee,
you must first make sure: that there is water in the heating elements, that the water is at least warm (often it has room temperature), that there is sugar, teaspoons (a huge deficit). Milk must first be tasted - it can be sour. At the same time, no one is in a hurry to eliminate comments. In extreme cases, they will only do what they specifically pay attention to, the rest is ignored. The animation is at a very primitive level: the "shows" are extremely monotonous, repeated down to the smallest detail every 3-4 days, they are not distinguished by courtesy with the participants. For lack of a separate platform, they are held right next to the pool. Discos are held in a small stuffy hall and are not popular with vacationers. Volleyball courts do not differ in the quality of preparation - one (far) has no marking of the territory and is covered with sand with large parts of sharp corals.
The nearest one (the most demanded) has caking of the soil to the state of a fossil, which led to numerous injuries. This problem was partially eliminated by digging (2 days before departure), and it was decided to dig right during the game - employees appeared between the players, who silently began to dig the ground under their feet! The mesh on this site is at the level of the chin of a person of average height and is in an extremely worn (torn) condition. That's it. Decide the rest yourself.