Good hotel, but management needs to fix a couple of minuses

Written: 23 may 2018
Travel time: 23 april — 4 may 2018
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 5.0
Cleanliness: 7.0
Food: 7.0
Amenities: 7.0
We rested as a couple in this Imperial hotel from 04/23/2018 to 05/04/2018, we did not find any fresh reviews and decided to go and find out what and how to do in this hotel. The hotel is located 40 minutes from the airport (despite the fact that tourists were still transported to other hotels). We arrived at the hotel at about 10 in the morning or at ten with a penny, I don’t remember exactly, they gave cards, they asked me to wait, after 35 minutes they put on bracelets, they gave me the key to the room. The room was on the 3rd floor, spacious, large balcony, the furniture is all made of wood, all the rooms one way or another overlook the sea. According to the number of disadvantages: this is central air conditioning (a tractor is buzzing), mosquitoes in the bathroom through the ventilation grilles at night they fly terribly into the room. We sealed the grates with packages, bought a fumigator and slept great.
Cleaning: standard
Meals: many thanks to the chefs, they cook very tasty, everything is always fresh, they themselves in the hall for lunch and dinner are interested in whether they like everything, what they would like in the menu. But there is a huge minus - this is a couple of employees, at breakfast he often fried omelets and pancakes, he was short, plump and at dinner he stood at the distribution of fruit, tall, dense. The hotel has 5 stars, what can be the issue? all inclusive, I think I cut the fruit and you see it ends, cut it again, they had this: put two pancakes in the morning, finish everything, in the evening - two pieces of melon, finish, ask for more with such a look will give another piece that will get stuck in your throat. At breakfast, after a couple of days, they were fundamentally not suitable when this type was on distribution, in the evening they simply turned on impudence.

Sea: above all praise, azure-turquoise.
Beach: enough sunbeds, towels, clean, good.
Animation: from 23.04 to 30.04, it was HORRIBLE, the girl Shayma and the guy Koko were running, THEY WERE ONLY ON THEIR OWN BUSINESS, the hotel is far from civilization, and the animation is completely zero, from May 1st they replaced it, they brought a team of 7 people and the hotel became come to life.
Conclusion: the hotel is good, a huge plus is the sea in this hotel, now there is a new animation, delicious food.
Translated automatically from Russian. View original