Отель хороший но есть недочеты. The hotel is good but has some flaws.

We stayed in this hotel in April 2019. All inclusive package.
A room with a view of the mountains (that is, the main entrance, but it was very quiet). 4th floor. If you take it on the 4th floor, check about any installations that are located on the roof. We woke up from a terrible sound, as if a 20-year-old tractor was working under the ear and it rumbled terribly. When contacting the reception, I was told that they could not do anything and relocate the same. For the entire stay, this was repeated during the day in the region from 14 to 16 two days and twice at night.
The face towel disappeared on the 5th day and did not appear. Towel mat for 4 days. The room was cleaned. The food is excellent (always rice, potatoes, pasta, chicken, etc. ), fed well (they gave tuna twice and so fish in batter - such crab, lobster and other sea products for a fee), although they were repeated but this is not as in a nearby hotel where people did not get off the pots for three days.

I want to put a big disappointment for the service, this applies to the waiters. I paid for an all-inclusive package and I had to constantly be reminded that the guys would be kind enough to bring me. I want to contact the owner of this hotel or the manager. If people purchase an all-inclusive package, then be kind enough to provide them with this service. So that they feel good, and do not run after your waiters. During the entire stay, no one approached me and my son and did not offer any drinks. I had to catch them like rabbits. I didn't like it very much. Although they approached other visitors and talked nicely, what kind of discrimination is this and why such an attitude is not clear. I paid the money, kindly serve.
Another point, at the reception you can call us and order food in the room, or if you are not happy with something, there is a telephone in the room. Oh, yes, there is a telephone in the room, it is also installed in the toilet (for what?????? ), but you can’t call anywhere because there is no information where you can call, there is no booklet. When I contacted the receptionist, they told me that there was nothing they could do to help. When checking out, they kept us for 10 minutes, as they checked what we ate or drank from the mini bar. Guys, so that we eat or drink something from there, first we had to put it there (the complete absence of any information)