Отель огорчил из -за непрофессионализма управляющего администратора отеля. The hotel upset because of the unprofessionalism of the hotel manager.

Chose this hotel to visit Israel and Jordan. Given the proximity to the border with these states, I assumed that the price for such excursions would be quite acceptable and much cheaper than if you take these excursions from Sharm. But it turned out that this is not the case. The hotel guide calls the xomic price (Israel - 160 USD, Jordan - 250 USD per person for one day). Therefore, I recommend that everyone who travels to Taba for the same purpose find options for such excursions in advance (via the Internet). and they are much cheaper (For example, Israel - 70 USD, Jordan - 120 USD per person per day). I found out about this later, already on the bus on the way to Israel, where I went on the 2nd day after arriving in Sofitel. I managed to find Israel for $90. e. , because one of the tourists "surrendered" the necessary contacts to me. Israel again, like two years ago, “satiated me”, cleared my mind and, returning to the hotel, I enjoyed the silence, clean, warm sea, beautiful views, gentle sun with joy and deepest calmness. At the same time, unwashed windows in the restaurant, lack of napkins on the tables, not fresh towels in the room, monotonous and not very tasty food and furniture in the hotel cracked from time to time did not upset me at all. But on the day of departure, to my great regret, I and many other guests of this hotel still had to be upset. . . Firstly, many rooms, despite the fact that, according to the rules of the hotel, it is necessary to leave the room before 12.00, they were already closed at 11.30. I, as a decent tourist, came to the room at 11.30 from the beach to pick up my things and found that the door was locked. While I was running in a wet bathing suit in search of a cleaner, I met on my way other same lathered tourists, furious from such a "surprise". When I came to the reception and indignantly asked the question "Why is that, because I....? ", in response I received such a hiss and such a look that I immediately thought that I was not in a 5-star hotel, but in a hut on the road . The second "surprise" was waiting for us later.....Since no one offered us a “lightbox” on the road when we checked in, as it should have happened, we went to lunch at a restaurant naively believing that the hotel would take care of us in this way, because we were evicted at 12.00, and transfer to the airport at 14 . 00, departure at 6pm. That is, from 12.00 to 18.00, in fact, it is clear that you want to have a snack. Moreover, our friends who live in the nearby hotel Miramar, which belongs to the same owner, dined quietly without any problems. But, in Sofitel, a different manager, and therefore it was not there.... When we entered for lunch, put food on plates and went to the table, the manager approached us (4 women and 4 children, one of whom is 6 months old !!! ) and said that you have to pay for this dinner (either 17, or 25 USD per person, I don’t remember exactly, she was outraged to the limit). When asked how it is, because you did not provide us with food, the answer is to contact your tour operator, and now either return the food or pay. Since an iPhone was stolen from one of the women in this hotel, which was taken away by her child at the reception and went to the toilet, and when he returned he did not find it, we calculated that the cost of this phone would cover our entire lunch and the lunches of all other tourists, to whom this manager had claims administrator. We ate and left. But when a bus with tourists from other hotels came for us (our hotel was the last one on the way to the airport), the hotel administrator invited a policeman, security and announced that the bus would not leave until we all paid for dinner !! ! So, the whole bus with small children stood for 1.5 hours, and our representatives sorted things out with this hotel. We were released after 1.5 hours. At the same time, tourists from other hotels Sol Taba Red, Miramar and others (I don’t remember the names) said that they were fed lunch without any problems. And for Sofitel, this turned out to be a big problem. In a word, the hotel does not at all pull for 5 stars, and first of all, because the attitude towards tourists there is not at all respectful and not careful. If you set your own rules, please, notify about it in advance and in a civilized manner. And then, we rented a number, went to a bar on the beach, took drinks, coffee, juice there, and when we came to have dinner with the children, they suddenly began to demand money from us. It is not right. Therefore, my summary - I do not advise you to go to this hotel. And a wish to the owner - change your administrator, he obviously does not like people in principle and will drive away all tourists from this hotel. The price does not match the level of this hotel. The only thing that can be noted is the professionalism of the boy fitness trainer, stretching (I don’t remember his name). He spends his morning stretching on the lawn under the palm trees, and in the evening he dances during the anime. show. The guy is talented, just great, he loves his work and tourists.