They fell for advertising - they decided to buy a ticket to TEZ-TOUR. On a multi-channel phone they ask what art. the nearest metro to you, and switch to territorial agencies.
My closest one was Baumanskaya. Agency: st. Baumanskaya, 13 building 3. Malachite-SV tour.
Manager - Alexander.
I outlined the requirements for the hotel, called Hydramis Palace, because. We liked it according to the descriptions on the Internet.
To which Alexander replied that he returned from Crete a week ago, he was in this hotel, the hotel is excellent.
I outlined only two requirements: a sandy beach (marked as a critical requirement) and individual air conditioning in the room.
Alexander said that the beach is sand, he checked with his colleagues about the air conditioner and confirmed: yes, individual.
After that, we began to choose the date of departure. The date range of 14 days suited us. I asked to pick up any date for us, the main thing is that a decent airline and a NOT TU-154 plane.
To which I was offered a flight on July 2, Aeroflot, IL-86. And it was proposed to pay 75 euros from the nose for the fact that the flight is regular. I agreed. Then (after a couple of days) it turned out that there was no group transfer, you need to pay extra for an individual one.
We arrived at Sheremetyevo, boarded the plane, it turned out to be an old broken-down TU-154!
4 hours in a tight squealing shell and we are in Crete. By the end of the flight, the anger had subsided a bit. We arrived at the hotel (individual transfer Mercedes E class + 100 euros - worth it, because the drive is 90 km. ) - the hotel immediately made a good impression, the mood rose, things went to the room, for dinner and to the beach. And then the shock - BEACH - CObblestones !!!
For us it was a very big nuisance, because. knew that there was no animation for children in the hotel and planned that the child would at least swim in the sea and play enough in the sand. (as a result, the child spent most of the time in a chlorinated pool, where every second must be observed so that he does not slip on the tiles, jump into the adult pool, etc. )
In general, the agency did not do its job. And the money was received (the total cost of the tour is almost 6.000 US dollars). Moreover, for the indicated claims (the rest is spoiled by 30 percent), only apologies.
It's useless to demand anything. The contract is standard, short. Cash is accepted! without a check! under some obscure receipts, and they take both rubles and foreign currency.
(The fact that they evade paying taxes, violate currency laws is their business, and the business of law enforcement agencies, but the lack of normal documents deprives customers of the opportunity to make claims or complicates this task) To be honest, I did not expect TEZ-TOUR to work like this.
No more in TEZ-TOUR. (apparently they can’t cope with a large number of tourists, the prices are the same as everyone else, but there is no service + semi-legal methods of work). Thankfully there is a choice.
As for the work of TEZ-TOUR: the guide girl (Nastya) is young, pleasant and unobtrusive. We were not informed about the time of departure from the hotel (as promised), we had to call ourselves several times. At the airport of Heraklion (and it is rather stupid, at the level of an airport somewhere in a small city in Russia), there were no representatives of only one company on departure - TEZ-TOUR (or rather, they were (5 people), but they sat in a cafe and had a nice conversation between himself), and at that time 2 planes were flying to Russia and heaps of Russian tourists were rushing around the airport. If it were not for representatives of other operators, we would have suffered there.
My closest one was Baumanskaya. Agency: st. Baumanskaya, 13 building 3. Malachite-SV tour.
Manager - Alexander.
I outlined the requirements for the hotel, called Hydramis Palace, because. We liked it according to the descriptions on the Internet.
To which Alexander replied that he returned from Crete a week ago, he was in this hotel, the hotel is excellent.
I outlined only two requirements: a sandy beach (marked as a critical requirement) and individual air conditioning in the room.
Alexander said that the beach is sand, he checked with his colleagues about the air conditioner and confirmed: yes, individual.
After that, we began to choose the date of departure. The date range of 14 days suited us. I asked to pick up any date for us, the main thing is that a decent airline and a NOT TU-154 plane.
To which I was offered a flight on July 2, Aeroflot, IL-86. And it was proposed to pay 75 euros from the nose for the fact that the flight is regular. I agreed. Then (after a couple of days) it turned out that there was no group transfer, you need to pay extra for an individual one.
We arrived at Sheremetyevo, boarded the plane, it turned out to be an old broken-down TU-154!
4 hours in a tight squealing shell and we are in Crete. By the end of the flight, the anger had subsided a bit. We arrived at the hotel (individual transfer Mercedes E class + 100 euros - worth it, because the drive is 90 km. ) - the hotel immediately made a good impression, the mood rose, things went to the room, for dinner and to the beach. And then the shock - BEACH - CObblestones !!!
For us it was a very big nuisance, because. knew that there was no animation for children in the hotel and planned that the child would at least swim in the sea and play enough in the sand. (as a result, the child spent most of the time in a chlorinated pool, where every second must be observed so that he does not slip on the tiles, jump into the adult pool, etc. )
In general, the agency did not do its job. And the money was received (the total cost of the tour is almost 6.000 US dollars). Moreover, for the indicated claims (the rest is spoiled by 30 percent), only apologies.
It's useless to demand anything. The contract is standard, short. Cash is accepted! without a check! under some obscure receipts, and they take both rubles and foreign currency.
(The fact that they evade paying taxes, violate currency laws is their business, and the business of law enforcement agencies, but the lack of normal documents deprives customers of the opportunity to make claims or complicates this task) To be honest, I did not expect TEZ-TOUR to work like this.
No more in TEZ-TOUR. (apparently they can’t cope with a large number of tourists, the prices are the same as everyone else, but there is no service + semi-legal methods of work). Thankfully there is a choice.
As for the work of TEZ-TOUR: the guide girl (Nastya) is young, pleasant and unobtrusive. We were not informed about the time of departure from the hotel (as promised), we had to call ourselves several times. At the airport of Heraklion (and it is rather stupid, at the level of an airport somewhere in a small city in Russia), there were no representatives of only one company on departure - TEZ-TOUR (or rather, they were (5 people), but they sat in a cafe and had a nice conversation between himself), and at that time 2 planes were flying to Russia and heaps of Russian tourists were rushing around the airport. If it were not for representatives of other operators, we would have suffered there.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Good hotel: friendly staff, fairly large area, great restaurant, 1 line from the sea
- Amazing hotel!
- Lovely hotel
- The hotel is just great
- we liked
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