Disgusting. Not even half a star

Written: 27 august 2019
Travel time: 20 — 27 august 2019
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 2.0
Amenities: 4.0
Horror. Money down the drain. Traveled with a family with two children through a tour operator. There can be no talk of any 4 stars!
The room in the old central building is terrible. Dirty walls, rotten doorframes, old barely working plumbing. Four people can't turn around in the room. For children bunk bed right!! ! under air conditioning, had to move the beds. The air conditioner is of course not flushed.
Cleaning of the room - the floor was never even swept for a week, not to mention washing. The bathroom was not cleaned. Trash was not always taken out. They brought new towels, but the old ones were not taken away. So they accumulated on the balcony. The ashtray was never removed!
There are only two outlets in the room, which are not accessible. It is necessary to move the table and or the bed.
There is no Wi-Fi in the room (“well, here 1500 guests use it”).

The territory is ok, but everything is patched up, like in a gypsy camp. Removed tolerably. The beds are old and torn. Delivery trucks run right through the area.
Food and drink - we are used to Greek food so tolerable but tired by the end. Ate in taverns in the city.
The staff in the restaurant are excellent, helpful. The cleaners are rude. The worker rudely called my child in Greek in the pool, but we speak Greek, so we understood what he said. Apogee - a rude disgusting Russian-speaking aunt at the reception (aka the guest manager) who robbed me and called me a fool! In front of my child, when I went to the reception in frustration after being stuck in the elevator with the child in the evening.
We sat in the elevator for about half an hour, the child got scared, it was terribly hot. None!! ! The staff didn't notice us! I didn't have my mobile with me. The phone in the elevator didn't work! Instead of even asking if everything is fine, we were told: “so what? You have been released. Do other hotels get stuck in elevators? ” And after calling me a fool! In the morning she yelled at my husband in front of other guests and rudely called him names in Greek. Inappropriate and idiotic.
Totally ruined experience. I will never go back there, even if they pay me for living there))) terrible horror.
Translated automatically from Russian. View original