Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
5.0
Cleanliness:
4.0
Food:
8.0
Amenities:
8.0
I am writing my review and I want to cry, so I feel sorry for the spoiled vacation. Everything is in order.
2 months before arriving at the Aldemar Olympian Village, I contacted the guest relation service to get a firsthand recommendation on which room category we should book. We were traveling as two families with three children: one, three years and four years old, I immediately indicated that we wanted to settle exclusively in a bungalow so that the children could go outside at any time, and in no case access to the pool for security reasons (I think there is no need to comment here).
The representative of the hotel, Sofia, advised a bungalow with access to the garden, which I immediately requested from the tour operator (I thought that the hotel would not advise bad). We went for 12 days and later for 7 days two of our grandmothers came to us with accommodation in a standard room, but more on that later. I specifically chose this chain as a 5 star hotel, one of the most popular in Greece.
What was my disappointment when we were settled in rooms that were found in the 90s, more like a cave or catacombs ...I was shocked ...understand that everything is decided by the price of the issue, and I paid in full, for the full value of a 5 star hotel. Attention! It turns out that the hotel has old bungalows, but there are renovated (renovated), and so the hotel populates guests in bungalows as lucky, that is, for the same money, guests receive either “comfort and elegance”, as stated on the hotel website, or prehistoric cave.
From the set in the bathroom, only shampoo and gel (this is regardless of whether the bungalow is renovated or not), no conditioner, no body lotion - nothing! There is no iron, only for an additional fee they will look at your clothes.
The arrogant lady at the reception arrogantly said that the iron is only as an ironing service, because they are a 5 star hotel, my question is why a 5 star hotel allows itself a bathroom set of only shampoo and gel remained open, nevertheless on the same day I was in my room kindly provided air conditioning, one for the whole stay.
I spent the first 4 days of rest in the hotel lobby at the reception, explaining that I paid for a 5-star bungalow, not 2, asking us to change rooms. I want to pay tribute to the hotel - we were offered 3 different rooms, but all categories of suites - that is, we, two families, should move into one room with two bedrooms, one of which is a walk-through. The updated bungalow was never offered to us.
The day the grandmothers arrived, by this time I was depressed, because I understood that I would live in a cave until the end of my vacation, because the hotel ignores the request to provide us with updated bungalows, boasting that it offers expensive suites that we ourselves do not want, but we really don't want to, because it's uncomfortable for us. So we were already on our way to meet the grandmothers, when they called us and said that they were being taken to another hotel for 3 days, because ours was full. There were already women on the verge of a nervous breakdown. We explained to the guest relation service, specifically Sophia, that we are waiting for grandmothers like manna from heaven, that we already live in the catacombs, that by resettling them for 3 days in another hotel, they leave us only 4 days of joint rest.
Sophia said that in 2 days the hotel would be full, but for some reason they could not resettle those guests who arrived in 2 days to another hotel. Then I thought, why are those guests better than us?!
Sophia said that since we don’t like their hotel (apparently, she meant their old bungalows), the hotel suggests that we go pack 5 suitcases for two families, a stroller, children and go to another hotel with grandmothers, and return after 3 days and then get three updated bungalows nearby, numbers 500+ (we lived in the six hundredth, if that).
Of course, we refused to go to another hotel, we called a representative of the travel agency (Tez Tour). Pavel (representative of Tez Tour) resolved the issue with the grandmothers, the hotel kindly provided them with not even a standard, but a bungalow-cave, next to our two. We asked Pavel to confirm that in 3 days we will be moved to the five hundredth bungalow, as we were promised. Enlisting his word and mobile phone number, we lived our 3 days in the hope of coming out into the world. And what happened next? And then we packed our things, a porter came and said that we were being moved to seven hundredth bungalows with access to the pool ...
Sofia started calling, I asked why they were with us, what we did to them, she said that the five hundredth numbers were only valid if we left their hotel, and so ...sorry, as they say, and in general five hundredths too would be with access to the pool, like this for you)
I also wrote to Pavel, who washed his hands, saying that he couldn’t help anything else, spoke with Sofia again, as a result, we were offered five hundred rooms, but without a garden, a bungalow on a hill, there were five of them in total, where a balcony without a railing and a small cliff - two of them, and grandmothers on the other side of the hotel (the hotel, by the way, is divided into olympian village and olympian royal), without access to the services of the other part, that is, they had to go to us or to the restaurant through the entire territory. The second option is on the ground floor of the main building.
Maybe it was worth agreeing, but everyone was already so emotionally depressed, quarreled among themselves, that the grandmothers and our second family with the child remained in the catacombs, and we moved to the restored room. It is, of course, heaven and earth.
What a hotel does by selling junk and passing it off as 5 star rooms is a shame! The attitude towards guests is a disgrace! They didn’t give a damn about me, they wanted to evict me, and no one even once apologized for the inconvenience. What I want to say is that the food is delicious, the territory is large, but if you are not 100% sure that you will not get this shameful junk, if you do not want to experience such neglect that we experienced, if you do not want to be offered another hotel on a few days, shared with the family, frayed your nerves for your own money - choose another hotel chain!
I travel a lot, this is the first time for me, before I only read similar negative reviews and never thought that I would ever write something like this. I wish no one to experience such negative emotions on vacation! This is not what we work all year for, honestly!
2 months before arriving at the Aldemar Olympian Village, I contacted the guest relation service to get a firsthand recommendation on which room category we should book. We were traveling as two families with three children: one, three years and four years old, I immediately indicated that we wanted to settle exclusively in a bungalow so that the children could go outside at any time, and in no case access to the pool for security reasons (I think there is no need to comment here).
The representative of the hotel, Sofia, advised a bungalow with access to the garden, which I immediately requested from the tour operator (I thought that the hotel would not advise bad). We went for 12 days and later for 7 days two of our grandmothers came to us with accommodation in a standard room, but more on that later. I specifically chose this chain as a 5 star hotel, one of the most popular in Greece.
What was my disappointment when we were settled in rooms that were found in the 90s, more like a cave or catacombs ...I was shocked ...understand that everything is decided by the price of the issue, and I paid in full, for the full value of a 5 star hotel. Attention! It turns out that the hotel has old bungalows, but there are renovated (renovated), and so the hotel populates guests in bungalows as lucky, that is, for the same money, guests receive either “comfort and elegance”, as stated on the hotel website, or prehistoric cave.
From the set in the bathroom, only shampoo and gel (this is regardless of whether the bungalow is renovated or not), no conditioner, no body lotion - nothing! There is no iron, only for an additional fee they will look at your clothes.
The arrogant lady at the reception arrogantly said that the iron is only as an ironing service, because they are a 5 star hotel, my question is why a 5 star hotel allows itself a bathroom set of only shampoo and gel remained open, nevertheless on the same day I was in my room kindly provided air conditioning, one for the whole stay.
I spent the first 4 days of rest in the hotel lobby at the reception, explaining that I paid for a 5-star bungalow, not 2, asking us to change rooms. I want to pay tribute to the hotel - we were offered 3 different rooms, but all categories of suites - that is, we, two families, should move into one room with two bedrooms, one of which is a walk-through. The updated bungalow was never offered to us.
The day the grandmothers arrived, by this time I was depressed, because I understood that I would live in a cave until the end of my vacation, because the hotel ignores the request to provide us with updated bungalows, boasting that it offers expensive suites that we ourselves do not want, but we really don't want to, because it's uncomfortable for us. So we were already on our way to meet the grandmothers, when they called us and said that they were being taken to another hotel for 3 days, because ours was full. There were already women on the verge of a nervous breakdown. We explained to the guest relation service, specifically Sophia, that we are waiting for grandmothers like manna from heaven, that we already live in the catacombs, that by resettling them for 3 days in another hotel, they leave us only 4 days of joint rest.
Sophia said that in 2 days the hotel would be full, but for some reason they could not resettle those guests who arrived in 2 days to another hotel. Then I thought, why are those guests better than us?!
Sophia said that since we don’t like their hotel (apparently, she meant their old bungalows), the hotel suggests that we go pack 5 suitcases for two families, a stroller, children and go to another hotel with grandmothers, and return after 3 days and then get three updated bungalows nearby, numbers 500+ (we lived in the six hundredth, if that).
Of course, we refused to go to another hotel, we called a representative of the travel agency (Tez Tour). Pavel (representative of Tez Tour) resolved the issue with the grandmothers, the hotel kindly provided them with not even a standard, but a bungalow-cave, next to our two. We asked Pavel to confirm that in 3 days we will be moved to the five hundredth bungalow, as we were promised. Enlisting his word and mobile phone number, we lived our 3 days in the hope of coming out into the world. And what happened next? And then we packed our things, a porter came and said that we were being moved to seven hundredth bungalows with access to the pool ...
Sofia started calling, I asked why they were with us, what we did to them, she said that the five hundredth numbers were only valid if we left their hotel, and so ...sorry, as they say, and in general five hundredths too would be with access to the pool, like this for you)
I also wrote to Pavel, who washed his hands, saying that he couldn’t help anything else, spoke with Sofia again, as a result, we were offered five hundred rooms, but without a garden, a bungalow on a hill, there were five of them in total, where a balcony without a railing and a small cliff - two of them, and grandmothers on the other side of the hotel (the hotel, by the way, is divided into olympian village and olympian royal), without access to the services of the other part, that is, they had to go to us or to the restaurant through the entire territory. The second option is on the ground floor of the main building.
Maybe it was worth agreeing, but everyone was already so emotionally depressed, quarreled among themselves, that the grandmothers and our second family with the child remained in the catacombs, and we moved to the restored room. It is, of course, heaven and earth.
What a hotel does by selling junk and passing it off as 5 star rooms is a shame! The attitude towards guests is a disgrace! They didn’t give a damn about me, they wanted to evict me, and no one even once apologized for the inconvenience. What I want to say is that the food is delicious, the territory is large, but if you are not 100% sure that you will not get this shameful junk, if you do not want to experience such neglect that we experienced, if you do not want to be offered another hotel on a few days, shared with the family, frayed your nerves for your own money - choose another hotel chain!
I travel a lot, this is the first time for me, before I only read similar negative reviews and never thought that I would ever write something like this. I wish no one to experience such negative emotions on vacation! This is not what we work all year for, honestly!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- The hotel ruined my vacation
- Avoid the hotel!
- Aldemar Olympian Village Family Resort. Great hotel and luxury stay
- The best hotel
- Excellent hotel for families.
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