Good hotel, but a lot of BUT

Written: 20 september 2018
Travel time: 1 — 13 september 2018
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 2.0
Food: 5.0
Amenities: 4.0
Good hotel, but a lot of BUT
We rested in the hotel with three families with small children 3.4 and 5 years old. I read the reviews before flying and already knew where we were going. Since we were driving to the sea, we tuned in to the positive. Flight is normal. It takes 1.5 hours to get to the hotel from the airport without stopping at other hotels. Not tiring, but without a representative of the meeting party. Only the driver (this is the first time in my practice of rest). We arrived at 10 am, went through the entire registration procedure, put on blue bracelets and walked around the territory until 2 pm. Not a problem, changed clothes, left the suitcases for storage and went to the sea. Settled according to the schedule, which view and paid for the side of the sea and Mount Olympus in the main building (130 room). It is considered as the second tallest. The noise did not come from anywhere, so it did not interfere. The rooms are small, but we didn't really stay in it. A bathroom with a bathtub with a frosted glass door without latches caused discomfort.
In the rooms with a view of the mountain, instead of a bath, an imitation of a shower cabin. Bed linen is new crispy, fluffy white towels. Pleased. There is a mini bar, it has 2 bottles of water 0.5 liters, two juices and two cans of beer. refilled almost every day. At the hotel bars and in the restaurant there are vending machines with drinking water. Take an unlimited bottle of water with you. The food at the hotel, for me personally, is pretty decent. For lunch and dinner, several types of hot meat (beef, pork, lamb) and several types of poultry (chicken, turkey, duck), and the fish was not bad. Various salads, vegetables for every taste. The soups were good the child ate with pleasure. For breakfast, two types of cereals (semolina and oatmeal) Everything is delicious and edible. Several types of omelet, fried eggs. Several types of puff pastry. Yoghurts are very tasty and fillers for them. Ice cream from 10 o'clock until late in the evening. The children ate with pleasure.

There was practically no salted food, but sometimes it came across. There are no complaints about food. The alcohol is decent, the cocktails are good and the wine is not bad. Friendly guys serve in the bars. Always with a smile. There is a playground, there is also a kids club under the shade of trees. Mini disco for children every evening at 9 pm. My granddaughter enjoyed dancing there. And before the mini disco, the guys animators draw entertaining pictures on the hands of the kids, on the face. Especially the turn was to Cyril. A gifted young man in every way. So much contagious energy. Thank him very much. In general, the animation team is wonderful. Well, now about the sad. I'll start with the meeting side of Mouzenidis. I got the impression that the representatives at the hotel do not work for tourists. The girls who are in the main building at the entrance to the hotel do not decide anything at all and do not want to help tourists. I don't remember their names.
We had an incident with a representative of a car rental company who is in the hotel and sits next to them. My friends from the evening paid a car rental for one day 47 euros and a deposit of 350 euros, in the morning the car should be at the hotel at 9 o'clock. The next day at 9 o'clock no car no representative. Asked the girls from Mouzenidis to call a representative. After the debate, they still called. The representative arrived at 10-30, but there was no car again. They began to demand a refund in order to take the car elsewhere. The unbalanced representative of the Greek began to yell, wave his arms and say that he would bring the money only by 19 o'clock. Disassembly has already reached the administration. Complete zero. We decided to go to the police, to which the girls calmly replied that it was a long way to get there. And personally, we had already rented a car and my husband, showing the keys, replied that I would get there without any problems.
After that, we were asked not to call the police and everyone quickly decided after 30 minutes the money was returned. For the future, who wants to rent a car at the hotel, I do not advise. For 4 euros you get to Leptokaria to the police station, and there is a souvenir shop nearby and car rental 40 euros per day and a deposit of 20 euros, which is returned. Everything is adequate and quickly and the car will be brought to the hotel. Next up is cleaning the rooms. NO. We waited three days for the room to be cleaned. They themselves went to change towels and everything you need in the room. I had to scold. Why do you have to do everything with kicks. But the sea is wonderful and the pebble entry did not bother anyone at all, and the children came in without safety shoes. Nobody complained. For the most part the holiday went well.
Translated automatically from Russian. View original