Украли ноутбук из номера Laptop stolen from room

When we checked into room 712, we immediately noticed traces of breaking the balcony door. Our room was on the first floor in the farthest bungalow 30 meters from the beach. In the first week of our vacation, 2 beach towels were stolen from our balcony, which we took on bail at the reception for 5 EUR. When we reported this to the administrator, we were immediately given new towels without surprise and delay.
The following week, we lost two bath towels from the room set. This was discovered when the maid changed the linen, because. she left after cleaning only one towel instead of three and stated that two towels were missing in the room. After litigation with the head maid and the administrator, we again made up for the stolen towels.
And, on the penultimate night of our vacation, after returning to the room at 00.30, we found the balcony door to the room open and hanging on one hinge. Things were scattered on the bed and we did not find our laptop.

In the morning I met the hotel manager and asked if he knew what had happened at night and what we should do next. To which he said that without a protocol from the police, he was not going to talk to me and did not even apologize.
I approached the representative of Mouzenidis Travel at Olga's hotel. She was not aware of what had happened and at first even spoke harshly to us, referring to stories that after allegations of theft, the children then sit in the hotel lobby with supposedly “stolen” tablets. I asked her to come with me to the police and also to take the hotel manager, who was with us at night, with her.
The administrator Dmitry told us that the hotel manager would not let him go. Outraged by the behavior of the manager, I came to his office. During the conversation, he said that he had contacted the police and now he is completely sure that his hotel is not responsible for the belongings of the residents. I told him that we were not satisfied with the level of service of the hotel and we had doubts about the availability of a 5 star hotel. When asked to provide documents on the presence of 5 stars at the hotel, the manager admitted that in 2013 the hotel had 4 stars and only in 2014 he applied for 5 stars. The manager could not confirm his words with documents, citing the fact that there were no papers in the office. On the basis of which we concluded that Mouzenidis Travel independently rated the hotel as 5 stars. The actual level of the hotel is average 4.
At the end of the conversation, the manager agreed to let the administrator go to the police and offered as compensation free accommodation in a room with a pool for two days, but we had previously told him that our charter plane was leaving tomorrow morning and such an offer would not compensate us anything.
At the police station, a report was drawn up for us, but it was possible to receive it in our hands only after 4 days. I asked Olga from Mouzenidis Travel to send it to my email address, but I am still waiting for the letter.

The whole day the administration assured us that our bungalow was visible in the surveillance cameras and everything was being recorded. In the evening, we realized that this was another lie, and insisted on viewing the camera. Of course, there was no recording and we were shown only a few hazy views from the cameras at the bar and the beach.
After returning to Minsk, we wrote a letter to Mouzenidis Travel demanding compensation for the damage caused and received an answer that there was no liability of the tour operator and they did not see legal grounds for payments.
Unfortunately, the stolen computer contained work data and photos from our vacations, which can no longer be recovered. Vacation experience was completely ruined.
Children's animation turned out to be stupid. Thanks to the girls-animators - they tried their best. But they complained very much that the hotel did not have a program and they were not provided with applied materials, so there was nothing to occupy the children with, except for their own enthusiasm.
The Internet is free, but it is impossible to use it, only in the morning you can talk on Skype. There is always one answer to the reception - yesterday everything was fine, we will call the master.
The food was delicious, but the choice of food is very modest for the declared 5 stars.
There are no theme nights, they offer to go to a nearby hotel and still pay for it.
There is nothing around the hotel, and therefore I had to rent a car and organize the rest on my own.