First, it's not five stars. Far from five. You seem to be in Egypt in four stars. Breakfast on solid 3 separate stars. In the corridors there are dirty plates near the rooms, they can lie even all day: no one cleans. ABSOLUTELY all additional services (including water) are paid.
Secondly, you leave a deposit of 30 euros at the reception. I paid by card, a month and a half passed, no one returned them to me. Moreover, I have been contacting them for two weeks now, and they seem to be playing a game so as not to give this money away. They write "they came this, this came, but no, we still need this", although there are plenty of booking numbers to return the money.
I did not expect such a bitter experience from the Hilton. Not a foot more in this chain of hotels.
Secondly, you leave a deposit of 30 euros at the reception. I paid by card, a month and a half passed, no one returned them to me. Moreover, I have been contacting them for two weeks now, and they seem to be playing a game so as not to give this money away. They write "they came this, this came, but no, we still need this", although there are plenty of booking numbers to return the money.
I did not expect such a bitter experience from the Hilton. Not a foot more in this chain of hotels.
Translated automatically from Russian. View original
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