Ожидали лучшего Expected better

They came to Israel with the purpose of pilgrimage to the Holy places and to get married. For a long time we could not make a choice, in the end we took the hotel on the good recommendations of our travel agency. The hotel is positioned as 4-5 stars, in real life it does not even pull on a solid 4. The room was improved, but they pushed it to the end of the corridor. where minor repairs have been going on for some time. The room did not even change large towels after the previous tenants and there was such dirt and dust on the table under the glass! The furniture was all shabby, the coating on the floor was stained. We took half board, so the first evening the food was so-so, there were very few visitors, one type of peppered fish, 2-3 salads, we didn’t eat meat, because we are vegetarians. They were even upset, but in the evening of that day, foreign grandparents from different countries came in large numbers and the menu became varied and plentiful. . There were problems at the reception, because the husband (in principle, who speaks good English), often did not understand their English with a terrible Israeli accent, and no one spoke Russian. , the attitude was not very good, because we asked 2 times to make us a lunch box because of the early excursions. , the staff treated everyone with condescension and statically performed their work, which did not help the guests to solve their questions and problems.... Only once we met a manager (former from Russia), she served us very well and generally reacted sincerely. About 400 dollars were withdrawn from my husband's card, although everything was paid in advance, the money was returned only after 2 months. Theft was not noticed, although they regularly used the safe so as not to tempt. . We didn’t notice any offers for excursions either, in the corner of the hall we later found several leaflets on excursions, but in English. , there were no Russians in the hotel, we were alone and then another couple arrived. The hotel is only good for its location, we walked a lot around the city on our own with a tablet, it was interesting. our guide, when we told him about the dirt and poor service, did not believe us at first, because the hotel arranged a "show-off" and made many believe in the presence of orchids in every room, not to mention the normal cleaning of the rooms.