Худший опыт проживания – мыши в номерах, обман и полное отсутствие сервиса The worst experience of living - mice in rooms, deception and complete lack of service

The worst experience of living in a lifetime is mice in rooms, deception and complete lack of service

Our stay in the Marco-Polo boarding house on Issyk-Kul has become an example of how the hotel can destroy a large event,

We brought 70 people here. The hotel sold us more numbers than he really has. Already during the settlement we were expected by chaos with placement. In almost every room it was very dirty (as if they had never been cleaned there at all), dead moths were lying, there were no light, sometimes there was no hot water, electricity, and garbage from other guests was lying. Once we saw how the hotel workers sleep on other people's beds. Only a plumber talent more or less tried to help us (thanks only to him). But that was only the beginning.

In four different rooms, live mice were found on different floors. Not traces, not an isolated case - it was a systemic problem.

The administrator’s reaction was an egregious example of unprofessionalism: she replied that “mice are moving behind you” and that “it makes no sense to change the rooms. ” This comment, recorded on an audio recording, insulted guests. Only after repeated requirements and personal searches for the territory did I manage to achieve formal apologies.

The staff generally demonstrated complete indifference to the guests: the problems were ignored, the questions remained unanswered, and any help had to literally “knock out”. In fact, we ourselves had to solve organizational and economic issues, which are the responsibility of the hotel.

The conditions of residence are unacceptable: unsanitary conditions, lack of elementary control over purity, personnel indifference and a clear lack of professional training. All this despite the fact that the cost of living was significant.
They noticed that some teenagers work there (I suppose the hotel simply sucks money, and everyone does not care about everything).

In a good way, the hotel would have to pay compensation for damage to the health of participants, a spoiled event and destroyed partnerships. Instead, he retained the full amount of payment, without even offering a partial return.

Conclusion: This placement object is dangerous both for the comfort and health of guests, and for the image of any organization that dared to take an event here. I recommend not just in a categorical form to avoid Marco-Polo when choosing living on Issyk-Kul, but to close it so as not to spoil the reputation of all lake boarders.