Ужасный сервис Terrible service

I've been to different hotels for a long time, but I've never seen anything like this. First, the room was dirty on arrival. Secondly, the guys at the reception do not provide accurate information. Thirdly, if you ask to provide cups in your room or a pot, you have to wait forever. Fourthly, information was provided that there was a photographer taking pictures on the territory, but in the end, the reception said that there were no photographers. As a result, at the request to solve this problem, they phoned the administrator Anna, who recommended the photographer, but did not say a word about the lease of the territory and the time allotted for leaving the territory. As a result, during the conversation, the girl at the reception named Daria sent me in plain text. This is clearly not 5 stars. Service at 0. I wish they could fix their shortcomings.