Отдых в отеле хороший, но сам отель оставляет желать лучшего. The stay at the hotel is good, but the hotel itself leaves much to be desired.

The score will not be unambiguous. We rested in November 2016, the hotel was chosen based on reviews and photos of tourists. I'll start with the good. The location of the hotel is excellent, on the one hand it is quiet and no one interferes, on the other there is life (market and cafes). I was impressed by the chic territory of the hotel, which is fenced and guarded, large, clean, well-groomed, a lot of greenery and living creatures, you will always have a comfortable rest, regardless of the number of guests. Great beach, clean, almost deserted, no pestering, although scarf/souvenir vendors come up from time to time, but they are not intrusive. Beachboys stand nearby at the entrance / exit to the beach, treat them with coconuts and modestly offer excursions. The hotel cooks deliciously, those who do not like spicy food will not go hungry, the choice of food is large, desserts were especially pleased. From the animation in the evenings, someone plays and sings, quite decently and not annoyingly. I want to note that those who are looking for "movement" here are at the wrong address.
The hotel is calm, at times it even resembled a nursing home. But for us personally, this is a plus, rather than being in the "company" of drunken and inadequate forever young. And now not pleasant moments. Very disappointed with the work of the reception staff. We took a standard room overlooking the garden. We settled in ahead of time, BUT ...On the first day, my husband and I were settled in a room with separate beds, we asked for one double bed (I consider it a completely reasonable requirement, because in the documents it is clear that a husband and wife are traveling, by the same last name and not elderly, this could have taken it into account). We were changed to a room with a view of the fence. We again demanded a change of number, we were offered the next day. And the next day we were marinated for half a day with promises to give out a number, while avoiding us and pretending that they did not understand what it was about. Until they demanded the chief manager, the issue was not resolved. One conclusion suggests itself - they were waiting for money.
Cleaning in the rooms is terrible, although they went twice a day (and then for the purpose of collecting tips). They only changed towels, slightly wiped the water in the bathroom and made the bed, the bed was changed, it feels like every couple of days, and the sand on the floor remained as it was. The number of rooms could be improved (I do not mean the interior and style of the room), but towels, bedding, furniture, mattresses on sunbeds need to be replaced. Once again about the staff - the waiters, at first everything was fine, they quickly approached, served, poured coffee. But after a couple of days, without waiting for a tip from us, they began to ignore (you could ask five times for coffee, and wait a long time for the table to be served to you). I don’t understand this attitude in this case, we came to the buffet, and not to the restaurant with an individual order, and the practice of most of these restaurants does not provide for a tip. Dali - good, not given - this does not mean not doing your job well.

The same story with sunbeds / towels, or rather with those who bring them. Once again, I would like to note that we did not demand that anything special be done on our orders, this is the work of the staff and should be done by default. On the day of departure, there was another "surprise". As we were told that after check-out we can still use the territory of the hotel, then take a shower and gather in the common shower room, which belongs to the pool. The pool is open until 20.00, and the doors to the shower area close at 19.00. Also, there is no hot water and towels (and in our time there was no water at all in the women's room without any notice). A trifle, but not pleasant. It is worth paying attention to the luggage on the day of check-out, if you do not leave immediately, then you hand over your things to the reception, where they, according to the idea, should be waiting for you in the luggage room. But no, they will be carried out under the wall at the gate and they will stand there for half a day.
There is security at the gates, they won’t drag him off the street, but anyone who wants to can climb into them, and the one who leaves can also throw a car into the luggage (albeit by accident).
The hotel is worth attention, but the service is lame, although this is probably the problem of all hotels in Sri Lanka.
In general, the rest was still good, thanks to nature, the ocean, the people in the non-hotel and the very atmosphere of staying on the island. We recommend that you do not neglect the services of the locals, they will take you to the store for alcohol at an affordable price, and they will suggest a cafe, and they will organize excursions cheaper than the tour operator. comfortable car with air conditioning. Recommended.
Will we come back here again - it is not excluded.