А вы хотите остаться без штанов?) Do you want to stay without pants?)

Many, like myself, choose a hotel based on the reviews of those who have already rested there, gained strength and finally got to the Internet to talk about how cool it is where we are not) Rest is always associated with positive emotions, therefore, As a rule, they try not to remember the bad moments. For this reason, readers of reviews have an incomplete picture and people, spending big money, go to this hotel again. I consider it my duty to tell you about my honeymoon trip, for which I prepared more carefully than for the wedding) We rested at the Roy Villa Beach Hotel from 18.04. 2013 to 1.05. 2013. I want to note right away that we knew where we were going, I got acquainted in advance with the features of an exotic country, a hotel located on the very shore of the ocean, and neither the trains that run there every 15-30 minutes, nor the level of service scared me - we knew where we were going. But we did not even imagine that we would have to face organizational problems in the event of an emergency. . Therefore, my story will concern not only the hotel, but also the meeting party of Exotic Holiday International, which in our case have established themselves as an incompetent company, in cooperation with which, you should rely only on yourself. Let's start in order. 1. Arrival. Being a punctual person who dreams of spending vacation time only on vacation, and not on bureaucracy, I pre-arranged visas on the Internet. It really saves time at the airport. Therefore, from the moment the plane landed to the meeting with the guide (by the way, we looked for him ourselves with the help of a security guard at the airport, because the guide was sleeping and did not meet us with a sign) exactly 15 minutes passed. But from the moment of meeting with the guide and arrival at the reception took about 5 hours!!! ! We were waiting for 30 people who slowly pulled out of the duty free, arrived on the next flights, and then took everyone to the hotels. All this, given that there were other guides from Exotic who left much faster... 2. Getting a number. I knew about the features of the hotel, so I bought the most expensive room with an ocean view in advance (“Damn it, we are on a honeymoon! ” I thought). Therefore, to be honest, I was absolutely calm when other guests were indignant that they were being placed in terrible rooms. But what was my surprise when they also put us in a closet... Well, honestly, in a closet. It was dark there, because there was one small window overlooking a part of the railway. Naturally, when clarifying the circumstances at the reception, we were told that for a room with an ocean view it is worth paying another $ 10 for each day. Total +130$ to the already paid ticket. The husband explained in broken English that it was dishonest and they charged us up to $100. As a result, we ended up in a room with a gorgeous ocean view (which, by the way, is not for sale, you can only buy it on the spot), which was our tactical mistake. 3. Excursions from Roy. Yes, it was more convenient for us to take excursions from him, since it is on the spot, it costs the same as that of the meeting party, and what to hide, Roy is an excellent salesman who understands and speaks Russian, will persuade anyone. And it will not be difficult to persuade you, since excursions are the only chance to get out of the hotel, of course, not counting tuk-tuks, trains and local buses - but this is for extreme sports)) On an excursion to Colombo with Bandu mentioned here, we went 8 people + 3 children. It was decided to send a family with children to the zoo at their request, and we, 4 people, were supposed to be taken on a sightseeing tour of Colombo itself. We also planned a mass visit to the temple and the old fort, after we pick up the guys from the zoo. Everyone was warned about this in advance and asked to take long skirts with them to get into the temple. I can’t say anything about our sightseeing tour… Bandu doesn’t speak Russian, we speak little English, so he was just a driver. He took us to some store resembling a second hand, drove around in circles and after 5.5 hours he returned us to the zoo. It is worth noting that all these 5.5 hours, having paid $ 20 for entry, poor guys with small children walked around a small zoo, in a heat of +40. Hungry. Three of them could not stand it, took a tuk-tuk and left at their own expense back to the hotel. And we all the rest were gathered and we, in anticipation of an interesting excursion, began to stare out the window! We stared until we realized that we had already left the track and were going back to the hotel))) Bandu replied to our remarks about the temple, the fort and the banal food that the tour was over and everyone had already watched everything)) Allegedly, while the guys were at the zoo, we have already gone to the temple and the fort, and to eat - well, there is a roadside store, go buy something for yourself... )) Naturally, there was no limit to emotions, we finally began to communicate with each other and it turned out that being in the same car, we all travel for different prices)) The price range was from $15 to $25, and those who got to the zoo paid $25 each, paid $20 there and drove back to the hotel))) Well, grief we were paid, in the evening we had a conversation with Roy and he returned half of the cost of the tour to each. 4. State of emergency at work. In the middle of the vacation, to be exact on 23.04, we were going on a 2-day excursion to Kandy (by the way, with huge obstacles, we still got there and it was the most vivid impression of the whole holiday!! ! Do not regret, go for sure! ). We put the player and camera on charge, went down for 1 hour 20 minutes to have dinner (the restaurant was directly under our room), and when we returned, we realized that our room had been broken into from the balcony, and things had been stolen... Yes... the camera, player, all perfume, expensive glasses, as well as all my husband’s clothes, along with his backpack, oddly enough, fruits were stolen from the refrigerator, and my Cosmopolitan was stolen from the refrigerator... )))) Roy called the police, we went to look at the surveillance cameras, which, of course, nothing was recorded. In general, this is how our vacation ended)) From that moment on, we no longer rested, but tried to achieve at least some kind of protection and compensation. First of all, we called the meeting party - our guide, who at our last meeting said that we can call him at any time and on any issue. But. unfortunately, he replied that he did not have time to solve our problem, since he was leaving tomorrow for an excursion... In general, if someone is interested in the details, I will gladly share this story. I want to say only one thing. In the course of our own investigation, which nevertheless reached the Embassy of the Russian Federation, a RIA Novosti correspondent and many witnesses, it turned out that the hotel is located in a very unfavorable village in which a lot of drug addicts live, hacking rooms is a frequent phenomenon, as can be judged by the number of holes on the doors for new plastic latches. In fact, vacationers live in the wild, where instead of animals there are wild locals. They jump on tall palm trees with machetes, cut down coconuts, make their own arak, and getting into the room costs nothing at all for them (although we still leave the version about the staff, since only someone who could clearly select men's things in the dark knew where men's things were). Roy immediately stopped talking to us in Russian, switched to fluent English, which we don’t really understand, began to say that this was a black mark for him, asked not to go to the embassy, ​ ​ began to tell other guests behind our backs that we ourselves they are to blame for bringing expensive things here and boasting about them on the beach... Well, in general, the rest turned into an absurdity, and Roy turned from a horse... well, in general, yes, into a rodent. Exotic Holiday in general made us very happy. The lovely girl Ella began calling us only after we contacted the Samara travel agency, and she contacted the Labyrinth. It turned out that Ella, as a representative of the meeting party, was not aware of our case at all, but what struck us most of all was that she did not know what Roy Villa was at all, she had never been there, she does not know Roy (although , what to hide, according to Roy’s passport, of course, it’s not Roy, but he doesn’t show his passport to anyone) and in general she said that she couldn’t help us in any way. Just like everyone else. Only the consul helped and supported us, thanks a lot to him, everyone else was waiting for us to finally leave for Russia. Roy said that he would not pay us any compensation, he was under investigation and the insurance company would pay him insurance for the broken door. And in the end, we were left upset and not even with the loss of things (although my husband went on until the end of the vacation in the same clothes in which he went out to dinner), but with his utter helplessness in a foreign land) 5. Departure. No one is warned about this, but there is no transfer to the highway. There is a truck in which your things are loaded, and you yourself are already walking through the darkness to the highway. Neither the family with children, nor the pregnant girl Yana, who had to be called by tuk-tuk, was warned about this. At that time, our goal was already to induce a nix for any reason, so we achieved a separate car to the bus and at least a little respect for the customers who pay money for the rest. Outcome. Roy Villa is not a 2* hotel. This is a guest house where Europeans stay for one or two nights with beachboys for obvious purposes. . Everyone is well aware that everyone earns as best they can, but it's stupid to think that there are only fools around, and Roy is the smartest. Yes, he has nothing to be afraid of, we left, others will come. But I just really want you to understand where you are going, understand that as a rule you have no protection and be very careful when choosing a vacation spot. Honestly, if it were not for the attitude of Roy and the representatives of Exotic Holiday, this review would not have happened. The greatness of the ocean covers everything, and the kindness and hospitality of individual members of the Roy Villa team evokes a kind smile and warm memories) But when you go on vacation, you really want to relax, and not find out why you were left without pants and who will pay for it now... Thank you very much who read this post to the end, I really hope that it will be useful to you. If suddenly someone becomes interested, I will be happy to answer all questions: aljaska@mail. en